Senior Process Performance Executive

6 months ago

Haywards Heath, United Kingdom First Central Insurance Management Ltd Full time

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you a proactive problem solver with excellent communication skills? Do you thrive on challenge and excel at time management and organization? If so, we need you

We’re looking for a Senior Process Performance Executive to join our Commercial & Marketing team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices. 

This is a 12 month fixed term contract opportunity to cover a maternity leave within the team.

In this role you’ll support oversight, governance & continuous improvement of our core business processes across the lifecycle of a policy. You’ll ensure delivery of customer expectations whilst meeting commercial targets and regulatory requirements.

Core skills we’re looking for to succeed in the role:

A problem solving way of thinking Strong communication skills Good time management and organisational skills

Nice to have skills, but optional:

An excellent understanding of retail insurance products, the insurance industry and the different distribution channels Attention to detail Agility and the ability to make quick decisions

Whats involved:

Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policy. Lead tactical initiatives across functional teams to deliver new capability or improvements in core business processes. Business lead on strategic projects that support acquisition or persistency or deliver better controls in our core business processes. Support the ongoing governance & continuous improvement of the core business processes across the lifecycle of a policy to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines. Supporting the Process Performance Lead in the resolution of any core process issues. Proactively develop new processes and initiatives from concept to commercialisation to ensure customer and commercial outcomes are met. Support Process performance lead in maintaining risk register (as applicable), providing evidence and commentary for controls, updates for mitigating actions and maintaining control matrices and attestations. Support the commercial reporting on core business processes and proactively deal with emerging issues or exploiting opportunities. Any other reasonable duties as required.

Experience

Experience of working within a highly regulated environment Understanding of the insurance/financial services industry, its products, and key regulations

Skills

Numerate and analytical, with the ability to solve problems and distil complex information into clear insight and recommendations Highly motivated self-starter Ability to make quick confident decisions at a strategic level to move things forward Structured thinking, finding solutions to complex problems and adopting a pragmatic way forward Ability to communicate complex information in an easily digestible format to key stakeholders Confidence in prioritising and balancing competing work streams Excellent communication & presentation skills, both verbal and written Good time management and organisation skills Attention to detail Entrepreneurial mind-set with the ability to spot opportunities Strong organisational & planning skills Be confident in prioritising and balancing competing work streams

Knowledge

Ideally an excellent understanding of retail insurance products, the insurance industry and the different distribution channels Knowledge of FCA requirements (including Consumer Duty) Experience of subscription-based businesses in other sectors will be considered

Behaviours

Professional, confident and personable, able to deal with any situation Commercially focused with a strong customer ethic A flexible approach and positive attitude An agile approach to project management and able to rapidly react to changes in business. priorities to take advantage of emerging business and customer opportunities Able to work on own initiative and also collaboratively as part of a team Strives to drive business improvements to contribute to the success of the business Self-motivated, enthusiastic, target driven, and results focused Analytical by nature with an aptitude for data-based decision making A driven attitude to deliver change and rapidly overcome obstacles Ambitious with intent to progress to a commercial leadership role

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. to see what our colleagues think about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

  • Senior Executive Assistant

    2 months ago

    Haywards Heath, United Kingdom CV-Library Full time

    Clearline Recruitment presents an exciting opportunity with a well-respected, family-built business, serving the local community for over 50 years, and expanding into national and international clientele. Our client is celebrated for their professional integrity, ethical practices, and unwavering commitment to helping others. They value high-calibre talent...

  • Senior Executive Assistant

    4 weeks ago

    Haywards Heath, United Kingdom Clearline Recruitment Ltd Full time

    Clearline Recruitment presents an exciting opportunity with a well-respected, family-built business, serving the local community for over 50 years, and expanding into national and international clientele. Our client is celebrated for their professional integrity, ethical practices, and unwavering commitment to helping others. They value high-calibre talent...

  • Senior Executive Assistant

    2 months ago

    Haywards Heath, United Kingdom Clearline Recruitment Ltd Full time

    Clearline Recruitment presents an exciting opportunity with a well-respected, family-built business, serving the local community for over 50 years, and expanding into national and international clientele. Our client is celebrated for their professional integrity, ethical practices, and unwavering commitment to helping others. They value high-calibre talent...

  • Executive Assistant

    4 weeks ago

    Haywards Heath, United Kingdom First Recruitment Services Full time

    We are delighted to be partnered with our professional, dynamic and highly reputable legal based client as they seek to recruit an Executive Assistant to join their experienced and friendly team within their offices in Haywards Heath. This is a superb opportunity to join a very highly thought of firm.Executive AssistantFull time permanent role - Very well...

  • Senior Process Performance Executive

    6 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath, Home Office (Remote) or Manchester - Salary: - £32,000 - £46,000 depending on experience - Department: - Commercial

  • Executive Personal Assistant

    2 months ago

    Haywards Heath, United Kingdom CV-Library Full time

    We are delighted to be partnered with our professional, dynamic and highly reputable legal based client as they seek to recruit an Executive Assistant to join their experienced and friendly team within their offices in Haywards Heath. This is a superb opportunity to join a very highly thought of firm. Executive Assistant Full time permanent role - Very...

  • Persistency Performance Lead

    1 week ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    Are you a conscientious selfstarter with a highly numerate and analytical mindset Do you excel at problemsolving paying attention to detail and maintaining excellent organisational skills If you have experience in the insurance industry and can work collaboratively while managing multiple initiatives then we want to hear from you!Were looking for a...

  • Persistency Performance Lead

    5 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    Are you a conscientious selfstarter with a highly numerate and analytical mindset Do you excel at problemsolving paying attention to detail and maintaining excellent organisational skills If you have experience in the insurance industry and can work collaboratively while managing multiple initiatives then we want to hear from you! Were looking for a...

  • Executive Director, Food Service Operations

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom Illume Recruitment Full time

    At Illume Recruitment, we are seeking a talented Executive Director, Food Service Operations to join our team. This exciting opportunity is based in West Sussex and offers a competitive salary of £60,000 - £80,000 per annum.Job Description:A key member of the senior management team, you will be responsible for managing a team and driving financial...

  • Training Specialist

    6 months ago

    Haywards Heath, United Kingdom ACS Performance Full time

    Reference: CHacs830 Location: Haywards Heath **Salary**: £35,000 - £45,000 per annum The **Training Specialist** will design training programs for current employees and new team members to prepare them for their new role. This role will also involve developing new training materials for clients to showcase their software and develop their help section...

  • Senior Director/Executive Director

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom Travail Employment Group Full time

    Competitive salary, West Sussex (Head Office with occasional travel to London Office and client sites), Full-time, Permanent, 25 days holiday plus bank holidays, Car allowance, Pension, Healthcare, Employee Ownership Trust benefits, Performance-related bonuses Our client, a leading provider in the Mechanical / Electrical / Construction industry, is seeking...

  • Executive Chef Manager

    14 hours ago

    Haywards Heath, West Sussex, United Kingdom Whitbread Full time

    Executive Chef Manager Opportunity at Premier InnWe are seeking an experienced Executive Chef Manager to join our team at Premier Inn. This is a unique opportunity to lead a kitchen team and be responsible for preparing, cooking, and serving our legendary Premier Inn breakfasts and classic dishes.As an Executive Chef Manager, you will oversee the day-to-day...

  • Associate Executive PA

    7 months ago

    Haywards Heath, United Kingdom First Central Services UK Ltd Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.  Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data...

  • Home Insurance Performance Specialist

    3 days ago

    Haywards Heath, West Sussex, United Kingdom BT6 Resourcing Full time

    About BT6 ResourcingWe are a cutting-edge organization that values innovation and excellence. As a Home Insurance Performance Specialist, you will play a critical role in driving business growth and improving customer satisfaction.Job OverviewThis role involves leading the setup and optimization of renewal business processes for our Home insurance product....

  • Communication and Culture Executive

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services UK Ltd Full time

    Job Overview:We're seeking a highly skilled and experienced Senior Internal Communications and Engagement Executive to join our team at First Central Services UK Ltd. As a key member of our Internal Communications and Engagement team, you'll be responsible for developing and delivering engaging content and experiences that bring our brand to life.This role...

  • Administration Executive

    7 months ago

    Haywards Heath, United Kingdom Apex Windows Ltd Full time

    **Overview**: - Contract type: Full Time_ - Working hours: Mon-Fri 9-5pm_ - Salary Range: £23-£32k (dependent on Experience)_ - Location: Haywards Heath_ **What are we looking for?** We're looking for an enthusiastic Administration Executive to join the leading Window and Door contractor in Sussex. This is an exciting opportunity in Haywards Heath to...

  • Junior Account Executive

    7 months ago

    Haywards Heath, United Kingdom Synaptiq Health Full time

    **Junior Account Executive** **Team**: Medical Societies **Reporting to**: Senior Account Manager / Senior Account Director **Salary**: £24,000-£25,500 **About Beyond** Beyond are a PR and communications agency that inspires positive behaviour change to improve people’s health and well-being. We are experts in brand and product promotion, developing...

  • Insurance Claims Resolution Executive

    3 days ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Executive Position: Complaints & Customer ServiceWe are currently recruiting for an experienced Customer Relations Manager to lead our customer service team in delivering exceptional results.The ideal candidate will possess a strong track record in handling complex customer complaints, with a proven ability to resolve issues efficiently and effectively.Key...

  • Renewal Business Process Optimizer

    3 days ago

    Haywards Heath, West Sussex, United Kingdom BT6 Resourcing Full time

    About BT6 ResourcingWe are a forward-thinking organization committed to delivering exceptional results. As a Renewal Business Process Optimizer, you will be responsible for leading the setup and optimization of renewal business processes for our Home insurance product.Job OverviewThis role involves identifying risks and opportunities, proposing initiatives...

  • Senior Private Client Solicitor

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom JMC Legal Recruitment Full time

    Job Title:Senior Private Client SolicitorCompany Overview:JMC Legal Recruitment is a regional firm with multiple offices across Sussex, Kent, Surrey, and London.Estimated Salary:£85,000 - £110,000 per annumJob Description:Join our established team in Haywards Heath as a Senior Private Client Solicitor or Legal Executive with over 5 years of PQE.Required...