Persistency Performance Lead

1 week ago

Haywards Heath, United Kingdom BT6 Resourcing Full time

Are you a conscientious selfstarter with a highly numerate and analytical mindset Do you excel at problemsolving paying attention to detail and maintaining excellent organisational skills If you have experience in the insurance industry and can work collaboratively while managing multiple initiatives then we want to hear from you

Were looking for a Persistency Performance Lead to join our clients Commercial & Marketing team either working remotely or based in our Salford Quays Manchester or Haywards Heath West Sussex offices.

In this role youll lead the set up and optimisation of renewal business processes for the Home insurance product.

With your understanding of the core business processes as they pertain to Home youll take the lead role in identifying risks and opportunities then proposing initiatives to exploit them.

Were all about people and were passionate about continuous improvement so youll support the delivery of our longerterm customer persistency strategy and work to continually progress our methods and team knowledge.

Core skills were looking for to succeed in the role:

  • Conscientious self starter
  • Highly numerate and analytical way of thinking
  • Problem solver with attention to detail and good organisational skills
  • Experience of the Insurance industry ideally in Home Insurance and / or Persistency
  • Ability to work collaboratively and manage multiple initiatives across different areas of the business (Product Change Finance Digital Operations).

Whats involved:

  • Take the lead role on all Persistency KPIs for Home working closely with the business and the Persistency Performance Manager to understand performance and exploit risks and opportunities.
  • Be able to clearly articulate the key drivers of renewal performance and disseminate this to the business in particular senior stakeholders.
  • Understand the broader customer persistency strategy and how it pertains to Home and Motor.
  • Lead tactical commercial initiatives for Home across functional teams including the Home ring fenced team to deliver new capability or improvements in persistency performance.
  • Work closely with finance to support Home Persistency forecasting budget and retrospective analysis processes. Ensuring all Home Persistency KPIs are appropriately defined and where they are different to other Products that this is documented and understood.
  • Access and analyse often large amounts of information data and market intelligence from multiple sources to create insight to optimise trading activities and generate new tactical and strategic initiatives.
  • Work with the business to ensure all Persistency KPIs are effectively managed with the ability to hold other business functions accountable for delivery where appropriate.
  • Put in place appropriate engagement with cross functional teams to support the delivery of Home business objectives.
  • Any other reasonable duties as required.

Experience

  • Experience of working within a highly regulated environment.
  • Understanding of the insurance/financial services industry its products and key regulations ideally with Home insurance specific knowledge.
  • Strong stakeholder management experience within a fast paced matrixed environment.
  • Exposure to insurance business functions pricing digital finance operations underwriting.
  • Exposure to senior management level and above in a customerfocused business.

Skills

  • Highly numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations.
  • Ability to influence senior stakeholders and external suppliers. The ability to champion the customer persistency agenda (a key focus for the business)
  • Highly motivated selfstarter.
  • Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward.
  • Strong IT skills (including Excel and ideally programming skills)
  • Excellent communication & presentation skills both verbal and written.
  • Good time management and organisation skills.
  • Attention to detail.
  • Entrepreneurial mindset with the ability to spot opportunities.
  • Strong organisational & planning skills.
  • Be confident in prioritising and balancing competing work streams.

Knowledge

  • Ideally an excellent understanding of retail insurance products the insurance industry and the different distribution channels.
  • Subscriptionbased businesses in other sectors will be considered.

Behaviours

  • Professional confident and personable.
  • Commercially focused with a strong customer ethic.
  • A flexible approach and positive attitude.
  • An agile approach to project management and the ability to react rapidly to changes in business priorities to take advantage of emerging opportunities.
  • Able to work independently or collaboratively as part of a team.
  • Able to influence internal and external stakeholders.
  • Strives to drive business improvements to contribute to the success of the business.
  • Selfmotivated enthusiastic targets driven and results focused.
  • Analytical by nature with an aptitude for databased decision making.
  • A determined attitude to deliver change and rapidly overcome obstacles.

So if youre up for the challenge and would like to join our vibrant and busy team we want to hear from you today.

  • Persistency Performance Lead

    5 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    Are you a conscientious selfstarter with a highly numerate and analytical mindset Do you excel at problemsolving paying attention to detail and maintaining excellent organisational skills If you have experience in the insurance industry and can work collaboratively while managing multiple initiatives then we want to hear from you! Were looking for a...

  • Home Insurance Performance Specialist

    3 days ago

    Haywards Heath, West Sussex, United Kingdom BT6 Resourcing Full time

    About BT6 ResourcingWe are a cutting-edge organization that values innovation and excellence. As a Home Insurance Performance Specialist, you will play a critical role in driving business growth and improving customer satisfaction.Job OverviewThis role involves leading the setup and optimization of renewal business processes for our Home insurance product....

  • Data Insights Manager

    4 days ago

    Haywards Heath, West Sussex, United Kingdom BT6 Resourcing Full time

    About BT6 ResourcingWe are a dynamic and forward-thinking organization seeking an experienced professional to join our team as a Data Insights Manager. This role is ideal for individuals with a strong background in data analysis, interpretation, and visualization.Job OverviewThe successful candidate will lead the setup and optimization of renewal business...

  • Renewal Business Process Optimizer

    4 days ago

    Haywards Heath, West Sussex, United Kingdom BT6 Resourcing Full time

    About BT6 ResourcingWe are a forward-thinking organization committed to delivering exceptional results. As a Renewal Business Process Optimizer, you will be responsible for leading the setup and optimization of renewal business processes for our Home insurance product.Job OverviewThis role involves identifying risks and opportunities, proposing initiatives...

  • Senior Process Performance Executive

    6 months ago

    Haywards Heath, United Kingdom First Central Insurance Management Ltd Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.  Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data...

  • Product Validation Specialist

    15 hours ago

    Haywards Heath, West Sussex, United Kingdom ACS Business Performance Ltd Full time

    About Us: ACS Business Performance Ltd is a leading company in the industry, committed to delivering high-quality products and services. Our team is dedicated to excellence and innovation, and we are seeking a skilled Product Validation Specialist to join us. Job Description: As a Product Validation Specialist, you will be responsible for evaluating and...

  • Test Engineer

    3 weeks ago

    Haywards Heath, United Kingdom ACS Business Performance Ltd Full time

    Main Purpose of Job To ensure that we maintain its position as the market leading by delivering quality products, in both. The purpose of this role is to meet increased testing demand due to new product development (NPD). Role and Responsibilities The Test Engineer will be responsible for evaluating and demonstrating the quality of product offerings both...

  • High-Performance Electronics Specialist

    3 weeks ago

    Haywards Heath, West Sussex, United Kingdom Universal Quantum Full time

    About the RoleAs an Electronics Contractor with Universal Quantum, you will be responsible for designing, building, and testing electronic products using your expertise in analogue and digital circuit design. You will also create detailed documentation of your electronic circuits and verification tests, as well as report progress and issues to the lead...

  • Senior Design Manager Lead

    3 days ago

    Haywards Heath, West Sussex, United Kingdom Anderselite LTD Full time

    Anderselite LTD is seeking a Senior Design Manager Lead to support the Design Manager in overseeing design processes for water and wastewater treatment projects.The estimated salary range for this role is £60,000 - £80,000 per annum, depending on experience.The role involves coordinating multidisciplinary teams, managing design performance, and ensuring...

  • Academy Performance Lead

    4 days ago

    Tiptree Heath, Essex, United Kingdom Colchester Academy Full time

    Colchester Academy seeks a highly skilled and experienced Professional to join its team as the Head of Academy Performance. This role will be responsible for developing and delivering psychological support to aid player development and performance.The ideal candidate will hold a Psychology degree at Masters Level, be accredited by the British Psychological...

  • Claims Fraud Technical Coach Lead

    6 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - Up to £48,000 - Depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data...

  • Digital Transformation Lead

    3 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Company Overview:">First Central Services is an innovative insurance company that leverages data to drive outstanding distribution, finance, technology, and legal services.">Salary:">We are offering a competitive salary of up to £80,000 depending on experience.">About the Role:">This exciting opportunity involves leading a talented cross-functional delivery...

  • Finance Operations Team Lead

    6 months ago

    Haywards Heath, United Kingdom Grafton Banks Finance Recruitment Full time

    Grafton Banks Finance are working with a large Multinational company with offices in Haywards Heath, West Sussex to recruit a Finance Operations Team Lead on a full-time permanent basis. Offering Hybrid working, you will support in the management of the smooth running of the Operations Treasury and Banking side of the finance function. **Duties and...

  • Data Driven Lead Analyst

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    Drive Business Growth as a Lead AnalystWe're First Central Insurance Management Ltd, a market-leading insurance company that's passionate about data-driven decision making.About the Role:Lead and coordinate research to improve retail pricing performance.Apply mathematical and statistical techniques to drive business growth.Develop and implement predictive...

  • Principal Mechanical Engineer Lead

    23 hours ago

    Haywards Heath, West Sussex, United Kingdom Advance TRS Careers Full time

    Job Role: Principal Mechanical EngineerLocation: Haywards Heath, UKSalary: £65,000-£80,000 per annum + Benefits packageWe are seeking a highly experienced Principal Mechanical Engineer to lead and support our clients' multi-disciplinary teams in the delivery of innovative wastewater and biosolids facility upgrades and expansions. With over 10+ years of...

  • General Management Lead

    3 days ago

    Haywards Heath, West Sussex, United Kingdom Lounge Full time

    Job OverviewWe're looking for a skilled General Management Lead to oversee our Lounge operations. As an Executive Lounge Manager, you'll set the tone for excellent customer experiences and drive team performance. With a focus on delivering 14 great shifts, you'll take ownership of your Lounge and make it a great place to work and visit.Our OfferOvertime pay...

  • Payroll Coordinator

    7 months ago

    Haywards Heath, United Kingdom Markerstudy Full time

    Overview: **Job Title**: Payroll co-ordinator **Location**: Haywards Heath (Hybrid working) **Role overview** The post holder will be working for the Group Payroll Team within Group Finance. You will be responsible for providing an accurate and customer focused payroll service, working for the Group Payroll and Benefits manager with a medium sized team...

  • High-Performance New Homes Sales Professional

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom DallasWylde Full time

    Job Title: New Homes Sales ExecutiveWe are looking for an experienced New Homes Sales Executive to join our team. The ideal candidate will have previous experience in new homes sales and marketing.About the Role:The successful candidate will be responsible for achieving sales targets and contributing to the overall success of the team.Compensation...

  • Quality Assurance Technical Lead Specialist

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    Job DescriptionWe are seeking a Quality Assurance Technical Lead to join our team at First Central Insurance Management Ltd. As a key member of our organization, you will play a vital role in ensuring the quality and efficiency of our processes.About UsFirst Central Insurance Management Ltd is an innovative insurance company that protects customers'...

  • Cards Direct Retail Ltd | Store Manager | haywards heath

    3 weeks ago

    haywards heath, United Kingdom Cards Direct Retail Ltd Full time

    This is a great opportunity to join a growing business with solid plans for expansion.About us:Our purpose and passion of Making People Smile reflects our culture. We are looking for people who are fun, creative, energetic, team players and share our passion in making both our customers and our colleagues smile.Our team has a huge amount of experience in the...