Front Desk Hospitality Agent

6 months ago

Edinburgh, United Kingdom Sonder Full time

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

We are growing and will be looking for future team members. Please apply to register your interest and we will contact you once we have new roles and start interviewing.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

AT SONDER YOU WILL:

Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.

Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features

Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk

Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.

Assist building leadership with any administrative tasks required to keep all operations running smoothly

Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues 

Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned

Support multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:

Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat

Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles

Excellent problem solving skills, with the desire to “get it done” for our guests

Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications

Organized, hardworking, and detail-oriented 

Thrives in a fast paced, ever-changing, always challenging startup environment

Ability to work effectively both in a team environment as well as independently

Flexible schedule and open to working evenings, weekends and holidays

Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time

Proficiency in languages other than English a plus

This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)

We also have great benefits to make your life easier so you can focus on what you’re best at:

Competitive compensation

Generous stock plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Annual free credits and discounts to stay in Sonders

A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

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