Front Desk Receptionist
5 months ago
We are currently recruiting for a Guest Service Agent to join our award winning Front Office team at **the Sheraton Grand Hotel & Spa.**
Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.
**Role**:
To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow Guest Service Agents and concierge and maintain a calm, professional environment at all times
**Essential Functions**
- Prepare documentation for daily business
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures including cash handling
- Ensure the desk is covered at all times in line with business demand.
- Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate
- Full awareness of current daily status of Hotel
- Ensure smooth hand over to next shift
- Thoroughly conversant with all room types, décor and outlook
- Be aware of daily functions, events, VIP and group arrivals
- To work in the Guest Service Centre when needed
- To carry out any other duties as required
- Strong communication with other departments, Resort Sales, Concierge and Housekeeping
- Strong relationship with guests and internal customers
**Requirements**:
We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.
Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.
Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:
- High school diploma required, additional hospitality training preferred.
- Knowledge of the Opera PMS is an advantage
- To project a pleasant and positive professional image to all contacts at all times
- Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
- Excellent command of English language (verbal and written)
- You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.
**Benefits**:
**So why work for the world’s largest hospitality company?**
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
Pay: £25,209.60 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
Supplemental pay types:
- Tips
**Experience**:
- Reception: 1 year (preferred)
- 5 Star: 1 year (preferred)
Work Location: In person
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