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Job summary
We are recruiting for a Medical Secretary - Elderly care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients.
We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond
Main duties of the job
Act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquired are answered with skill, sensitivity and in a courteous and professional manner.
You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
In this role you will use of Lorenzo and DictateIT systems to ensure accurate and efficient records.
Undertake these duties without direct supervision, working within broad procedural guidelines.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
o The Lister Hospital, Stevenageo New Queen Elizabeth II (New QEII), Welwyn Garden Cityo Hertford County, Hertfordo Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person Specification
Experience
Essential
Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries
Desirable
Recent medical secretary experience NHS experience Patient administration experience
Qualifications/Training
Essential
Educated to minimum GCSE level or equivalent
Desirable
Evidence of continuing development
Skills
Essential
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audio-typing skills Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Initiative and Flexibility Awareness of limitations of experience and role
Desirable
Comprehensive understanding of patient needs
Knowledge
Essential
Computer literacy including Word, Excel, & Email Internet literacy including research tools and outsourcing
Desirable
Organisational structures Lorenzo Medical terminology
Other Requirements
Essential
Understanding of, and commitment to, equality, diversity and inclusion Knowledge of our Trust values