![East and North Hertfordshire NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Medical Secretary Coordinator
3 months ago
We are recruiting for a Medical Secretary Coordinator and Operational Admin Support who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will also operationally support the service in achieving operational standards such as RTT and DM01, through validation, report management, and working closely with the clinical teams. As well as supporting the Service Coordinator with the delivery of service developments and changes.
Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond
To provide the first point of reference for the medical secretaries and their support teams, in addition to managing a normal medical secretarial workload.
To be involved in the recruitment, induction, and training of this group of staff.
To provide management and appropriate support to this group of staff, carrying out appraisals and dealing with performance issues that may arrive, in liaison with the appropriate Senior Managers and in line with procedures set down by the Trust.
To monitor and manage in relation to workloads, the cross-utilisation of this group of staff, reporting and managing any performance issues.
To ensure that the Satellite units are covered in absences and to regularly meet with the staff based at these site.
Support the Service Coordinator with improving operational processes and performance within the department, per the service needs.
Support compliance of operational standards such as RTT, DM01, PTL validation and waiting lists.
Communicate effectively with the medical secretaries and their support teams on a regular basis, including sharing and disseminating all information that is relevant to their workload in a timely manner.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
**We run the following hospitals**:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please refer to the applicant pack Job description and Person Specification for further details of main responsibilities.
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