Medical Secretary

2 weeks ago

Stevenage, United Kingdom East And North Herts Nhs Trust Full time

Job summary We are recruiting for a Medical Secretary - General Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.At the heart of everything we do are our core values:Include,Respect, andImprove.
We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job Provide the first point of reference for the Consultant/s and their team/sTo deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.
The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant's agreement.To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care.
Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.We run the following hospitals: The Lister Hospital, StevenageNew Queen Elizabeth II (New QEII), Welwyn Garden CityHertford County, HertfordMount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.
We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.We understand that finding and starting a new job is an important life decision.
If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.We are committed to a positive work life balance for our employees.
Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests.
Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification Previous Experience Essential Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries Handling telephone enquiries Desirable NHS experience Patient administration experience Recent medical secretary experience Skills Essential Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audiotyping skills Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Enthusiasm, Initiative and Flexibility Awareness of limitations of experience and role Well-presented application including relevant information for the job Desirable Comprehensive understanding of patient needs Knowledge Essential Computer literacy including Word, Excel, Access & Email Internet literacy including research tools and outsourcing Medical terminology Desirable Organisational structures Lorenzo CIPTS or database knowledge Qualifications / Training Essential Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience Desirable Evidence of continuing development AMSPAR Medical Secretary Diploma

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