Medical Secretary
3 months ago
We are recruiting for a Medical Secretary in Gastroenterology/Endoscopy who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
To undertake these duties without direct supervision, working within broad procedural guidelines.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond
You will be responsible for being the first point of reference for the Consultant/s and their team/s
Deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.
To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
To maintain the Consultant/s diary. Booking appointments and organising meetings. Meet and greet visiting personnel to the department(s)/consultant(s) or their team/s.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
**We run the following hospitals**:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
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