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Costa Coffee Store Manager
4 months ago
About Us
Are you passionate about managing your team to
serve the highest quality coffee, offering customers a personalised service with
a memorable experience? That’s Costa We take pride in offering a friendly
welcome within a relaxing environment.
Costa is the UK’s favourite coffee shop, and we
would love for you to be a part of our team
This Costa store is owned by Goldex Investments
Ltd. We are an Award Winning Multi Brand Company with stores throughout the
South East of England... Our motto is “Investing In The Future” and that
includes our staff. Our People Are What Makes Us Great
Benefits
- Attractive Salary Package;
- Yearly managerial bonus scheme incentive;
- 50% Staff discount and a Free Core Drink whilst
working, 25% off all Costa Coffee stores (discount card); - Full, structured training including Barista,
Brand Standards, Food Safety Level 2; - The potential opportunity to complete the Barista
Maestro course; - We love to internally promote our staff so they
grow with us, creating a long term career path; - Company Pension;
- 28 day holiday;
- Refer a friend scheme and receive £150 per
candidate (T&C’s apply); - 20% off Goldex Staycations on Thanet Coast (for 2
or more nights); - Opportunity to volunteer for the Goldex and Costa
Foundation; - Access to a range of local and national discounts
with The Life Style Card; and - Recognition opportunities: Hampers for
Workiversary’s, Store of the Month, Customer Feedback Award, Achievement Awards.
How you can impact the business
- The Store Manager’s purpose is take
ownership of running their store successfully. You are instrumental in ensuring
we provide the highest levels of service and Excellent Coffee with a Smile
every time; - You will be responsible for monitoring
internal store processes such as financial indicators, health and safety
compliance and a range of other key performance indicators to ensure targets
are met; - You will provide a supportive and
encouraging atmosphere for your team in store, actively encouraging consistent
improvement across all areas of performance; - You will take responsibility for the
financial compliance and safety and security of your store, through vigilant
observation and adherence to cash procedure; - Ensure the accurate and timely
completion of all store documents including having rotas completed well in
advance to ensure full coverage in store; - Monitor the recruitment needs of your
store with the support of your Area Manager to ensure the most talented
candidates are hired; - Take responsibility for the training
and development of your team in store in order to nurture consistent
progression. This includes monitoring completion of online training through My
Costa Learning and in store performance and development plans; - Ensure that all Team Members in store
are supported with their training journey to maximise sales opportunities
through excellent presentation, optimal ordering and all relevant sales techniques
such as upselling; - Keep up-to-date with relevant Costa
Coffee brand standards and communications including internal Goldex Investments
standards and communications to ensure compliance and the passing of Costa
checks; and - To ensure consistent communications with both your Line Manager and Office Staff
to keep stores functioning. This includes payroll and HR queries, raising
maintenance issues and submitting banking and any required paperwork on time.
Essential Requirements
- Enthusiasm to execute outstanding customer
service; - Friendly manner;
- Communicate confidently with customers and your
team; - Flexible approach (ability to be multi-skilled);
- Willingness to learn;
- Presentable and able to follow uniform brand
standards; - Reliable & committed; and
- Flexible to be available for shifts.
Desirable
- Management experience in a coffee store;
- Worked within a customer facing environment; and
- Worked in the hospitality/ retail industry.
