Costa Coffee Team Lead

2 months ago

Kent, United Kingdom Goldex Investments Group Ltd Full time

About Our Company

At Goldex Investments Group Ltd, we take pride in offering a welcoming environment where our customers can enjoy high-quality coffee and personalized service. We are passionate about serving our customers and providing a memorable experience.

We are the UK's favourite coffee shop, and we are looking for a talented individual to join our team as a Store Supervisor - Coffee Retail. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and that our store runs smoothly.

Benefits

  • Competitive Salary Package
  • Annual performance-based bonus scheme
  • 50% Staff discount and a free core drink while working, 25% off all Costa Coffee stores (discount card)
  • Full, structured training including Barista, Brand Standards, Food Safety Level 2
  • The potential opportunity to complete the Barista Maestro course
  • We love to promote our staff internally, creating a long-term career path
  • Company Pension
  • 28 day holiday
  • Refer a friend scheme and receive £150 per candidate (T&C's apply)
  • 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
  • Opportunity to volunteer for the Goldex and Costa Foundation
  • Access to a range of local and national discounts with The Life Style Card
  • Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award, Achievement Awards

Your Impact on the Business

  • Your excellent customer service skills will maintain a warm and welcoming environment, guaranteeing repeat custom
  • You will support with the accurate and timely completion of all store documents, including having rotas completed in advance to ensure staff punctuality and organisation
  • Take an active role in assisting your line manager with the training and development of the team in store, including encouraging progression to create a skilled team
  • You will ensure that all compliance and Health and Safety standards, such as allergens, are maintained and that all store documents, such as the log book and in-store risk assessments, are completed to ensure the passing of EHO visits
  • Assist your line manager to oversee optimal stock and wastage levels by ensuring proper ordering, training of key staff, and monitoring sales patterns to ensure minimal waste
  • You will maximise sales opportunities through excellent presentation, optimal ordering, and all relevant sales techniques, such as up-selling as outlined in brand standards
  • You will work with your line manager to monitor KPIs and ensure targets are being met and reviewed consistently through development plans to hit store targets
  • Keep up-to-date with relevant Costa Coffee brand standards and communications, including internal Goldex Investments standards and communications, to ensure compliance and the passing of Costa Checks
  • Your people management skills will ensure that you are constantly pushing your team to get the best out of them
  • To ensure consistent communications with both your Line Manager and Office Staff to keep stores functioning, including payroll and HR queries, raising maintenance issues, and submitting banking and any required paperwork on time

Essential Requirements

  • Enthusiasm to execute outstanding customer service
  • Friendly manner
  • Communicate confidently with customers
  • Flexible approach (ability to be multi-skilled)
  • Willingness to learn
  • Ability to work within a team and individually
  • Presentable and able to follow uniform brand standards
  • Reliable & committed
  • Flexible to be available for shifts

Desirable Qualifications

  • Assistant Management and Barista experience
  • Worked within a customer-facing environment
  • Worked in the hospitality/retail industry

  • Team Leader

    1 month ago

    Kent, United Kingdom Costa Coffee Full time

    About the RoleWe're seeking a talented Team Leader to join our Costa Coffee team in Sidcup. As a Barista Maestro, you'll be responsible for leading shifts, training new team members, and driving high standards in customer service and coffee quality.Key ResponsibilitiesLead by example and motivate your team to deliver exceptional customer experiencesTrain and...

  • Team Leader

    1 month ago

    Kent, United Kingdom Costa Coffee Full time

    About the RoleWe're seeking a talented Team Leader to join our Costa Coffee team in Sidcup. As a Barista Maestro, you'll be responsible for leading shifts, training new team members, and driving high standards in customer service and coffee quality.Key ResponsibilitiesLead by example and motivate your team to deliver exceptional customer experiencesTrain and...

  • Team Leader

    1 month ago

    Kent, United Kingdom Costa Coffee Full time

    About the RoleWe're seeking a talented Team Leader to join our Costa Coffee team in Sidcup. As a Barista Maestro, you'll be responsible for leading shifts, supporting colleagues, and delivering exceptional customer experiences.Key ResponsibilitiesTake the lead on shifts to ensure seamless operationsTrain and develop new team membersDrive sales and customer...

  • Team Leader

    1 month ago

    Kent, United Kingdom Costa Coffee Full time

    About the RoleWe're seeking a talented Team Leader to join our Costa Coffee team in Sidcup. As a Barista Maestro, you'll be responsible for leading shifts, supporting colleagues, and delivering exceptional customer experiences.Key ResponsibilitiesTake the lead on shifts to ensure seamless operationsTrain and develop new team membersDrive sales and customer...

  • Team Leader

    4 weeks ago

    Kent, United Kingdom Costa Coffee Full time

    About the RoleWe're seeking a talented Team Leader to join our Costa Coffee team in Sidcup. As a Barista Maestro, you'll be responsible for leading a team of Baristas, driving sales, and delivering exceptional customer experiences.Key ResponsibilitiesLead shifts to support colleagues in delivering outstanding customer experiencesMaximize sales by leveraging...

  • Team Leader

    4 weeks ago

    Kent, United Kingdom Costa Coffee Full time

    About the RoleWe're seeking a talented Team Leader to join our Costa Coffee team in Sidcup. As a Barista Maestro, you'll be responsible for leading a team of Baristas, driving sales, and delivering exceptional customer experiences.Key ResponsibilitiesLead shifts to support colleagues in delivering outstanding customer experiencesMaximize sales by leveraging...

  • Barista

    4 months ago

    Kent, United Kingdom Costa Coffee Full time

    Barista Broadway, Bexleyheath DA6 7JN, UK ● Kent, UK ● Orpington, Sidcup DA14 5BN, UK Req #72062 16 July 2024 Barista Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers.As a Costa Barista, you’ll not only...

  • Costa Coffee Store Manager

    1 month ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are a leading coffee shop chain in the UK, known for our high-quality coffee and personalized service. Our mission is to provide a welcoming and relaxing environment for our customers.Job DescriptionWe are seeking an experienced and enthusiastic Assistant Manager to join our team at Costa Coffee. As a key member of our store management team, you...

  • Assistant Manager

    2 months ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are a leading coffee shop chain, part of the Goldex Investments Group Ltd, dedicated to providing exceptional customer experiences. Our mission is to deliver high-quality coffee and personalized service in a welcoming environment.BenefitsCompetitive salary packageYearly performance-based bonus scheme50% staff discount and a free core drink while...

  • Costa Coffee Store Manager

    1 month ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are a leading coffee shop chain in the UK, known for our high-quality coffee and personalized service. Our mission is to provide a welcoming and relaxing environment for our customers.Job DescriptionWe are seeking an experienced and enthusiastic Assistant Manager to join our team at Costa Coffee. As a key member of our store management team, you...

  • Costa Coffee Assistant Manager

    2 months ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are Costa Coffee, the UK's favourite coffee shop, and we're looking for a talented individual to join our team as an Assistant Manager. Our company, Goldex Investments Ltd, is an Award Winning Multi Brand Company with stores throughout the South East of England, and we're committed to investing in our staff and creating a long-term career...

  • Costa Coffee Assistant Manager

    2 months ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are Costa Coffee, the UK's favourite coffee shop, and we're looking for a talented individual to join our team as an Assistant Manager. Our company, Goldex Investments Ltd, is an Award Winning Multi Brand Company with stores throughout the South East of England, and we're committed to investing in our staff and creating a long-term career...

  • Assistant Manager at Costa Coffee

    3 months ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About Goldex Investments Group LtdAre you enthusiastic about delivering exceptional coffee and providing customers with a tailored experience that leaves a lasting impression? At Costa, we pride ourselves on creating a welcoming atmosphere within a comfortable setting.Costa is renowned as the UK's preferred coffee destination, and we invite you to join our...

  • Assistant Manager at Costa Coffee

    2 months ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About Goldex Investments Group LtdAre you enthusiastic about delivering exceptional coffee and providing customers with a tailored experience that leaves a lasting impression? At Costa, we pride ourselves on creating a welcoming atmosphere within a comfortable setting.Costa is renowned as the UK's preferred coffee destination, and we invite you to join our...

  • Costa Coffee Assistant Manager

    1 month ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are a dynamic and customer-focused company, Costa Coffee, part of the Goldex Investments Group Ltd. We take pride in offering a friendly welcome within a relaxing environment, serving the highest quality coffee and providing a personalized service with a memorable experience.As a key member of our team, you will play a vital role in maintaining a...

  • Costa Coffee Barista

    1 week ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About Costa CoffeeWe are seeking a skilled Barista to join our team at Costa Coffee, where you will have the opportunity to deliver exceptional customer experiences and craft high-quality coffee. As a Barista, you will be responsible for providing a warm and welcoming environment for our customers, ensuring that every cup of coffee meets our high...

  • Costa Coffee Assistant Manager

    5 months ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsAre you passionate aboutserving the highest quality coffee and offering customers a personalisedservice with a memorable experience? That’s Costa! We take pride in offering afriendly welcome within a relaxing environment.Costa is the UK’sfavourite coffee shop, and we would love for you to be a part of our team!This Costa store is ownedby Goldex...

  • Costa Coffee Store Leadership Position

    7 days ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are seeking a highly skilled Store Manager to lead our Costa Coffee store in delivering exceptional customer experiences and driving sales growth. As a Store Manager, you will be responsible for managing a team of staff, ensuring high standards of customer service, and maintaining a clean and welcoming store environment.Costa Coffee is the UK's...

  • Costa Coffee Store Leadership Position

    2 weeks ago

    Kent, United Kingdom Goldex Investments Group Ltd Full time

    About UsWe are a dynamic team at Costa Coffee, and we are looking for a Store Manager to join us. As a Store Manager, you will be responsible for leading your team to deliver exceptional customer service and high-quality coffee. You will be instrumental in ensuring that our store runs smoothly, and that our customers have a memorable experience.Key...

  • Barista

    1 month ago

    Kent, United Kingdom Costa Coffee Full time

    About Costa CoffeeWe're a leading coffee brand in the UK, known for our passion, warmth, trust, and courage. We're a team that shares a love for coffee and a desire to deliver great experiences to our customers, communities, and people.Job SummaryWe're looking for a skilled Barista to join our team. As a Barista, you'll be responsible for crafting great...