Costa Coffee Store Leadership Position
3 weeks ago
About Us
We are seeking a highly skilled Store Manager to lead our Costa Coffee store in delivering exceptional customer experiences and driving sales growth. As a Store Manager, you will be responsible for managing a team of staff, ensuring high standards of customer service, and maintaining a clean and welcoming store environment.
Costa Coffee is the UK's favourite coffee shop, and we are proud to offer a range of benefits to our employees, including an attractive salary package, yearly managerial bonus scheme incentive, and opportunities for career development.
Key Responsibilities
- Manage a team of staff to deliver exceptional customer service and achieve sales targets;
- Monitor and maintain high standards of store cleanliness and presentation;
- Ensure compliance with health and safety regulations and company policies;
- Manage store finances, including cash handling and stock control;
- Develop and implement sales strategies to drive growth and increase customer loyalty;
- Provide training and development opportunities for staff to enhance their skills and knowledge;
- Collaborate with the Area Manager to achieve business objectives and improve store performance.
Requirements
- Proven experience in a retail or hospitality management role;
- Excellent communication and leadership skills;
- Ability to work flexibly, including evenings and weekends;
- Knowledge of customer service principles and practices;
- Basic numeracy and literacy skills;
- Ability to work in a fast-paced environment and meet deadlines;
- Willingness to learn and adapt to new situations.
Benefits
- Attractive salary package;
- Yearly managerial bonus scheme incentive;
- 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card);
- Full, structured training including Barista, Brand Standards, Food Safety Level 2;
- The potential opportunity to complete the Barista Maestro course;
- We love to internally promote our staff so they grow with us, creating a long term career path;
- Company Pension;
- 28 day holiday;
- Refer a friend scheme and receive £150 per candidate (T&Cs apply);
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights);
- Opportunity to volunteer for the Goldex and Costa Foundation;
- Access to a range of local and national discounts with The Life Style Card; and
- Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award, Achievement Awards.
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