Business Support Assistant

4 weeks ago

Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

Job summary

Band 4 Business Support Assistant ( - General Medical Practice

An exciting opportunity for a Business Support Assistant post has arisen within the Office of the West Midlands (OWM) Primary Care Commissioning Team.

The OWM has been established to support the 6 Integrated Care Boards (ICBs) across the West Midlands to support the ICBs to deliver delegated responsibilities, including those for General Medical Practice, Pharmacy, Optometry and Dental services.

The Office for the West Midlands (OWM), is hosted by Birmingham and Solihull ICB, as the employing body, but the team supports the following ICBs:

Black Country Birmingham and Solihull Coventry and Warwickshire Herefordshire and Worcestershire Shropshire and Telford and Wrekin Staffordshire and Stoke on Trent

The Business Support Assistant post will be responsible for providing premises and contract advice and support to ICBs and Contractors on General Medical Practice. The postholder will provide administrative and or secretarial support and advice to the teams to support a number of initiatives ensuring that the GP delegated functions are delivered effectively and efficiently.

Main duties of the job

The successful candidate will:

Provide support into GMAST to ensure that statutory, regulatory compliance and NHS requirements are met which include those GP delegated functions of ICBs. Provide high quality and timely business support services to assist with co-ordination of departmental business including the management of the team communication processes Be responsible for generic inbox management and various databases Support the team by assisting day to day operational delivery of GMAST functions and processes continues in an efficient manner. Able to work as part of a dynamic team in delivering an effective commissioning and contract management, supporting managers and staff across GP premises and contracting functions. Undertake reporting and analysis of information to support delivery Able to demonstrate excellent organisational skills and an attention to detail that is reflected in verbal and written communication. Support the Team and work with the ICBs to identify opportunities to transform services to improve quality and outcomes.

About us

Birmingham and Solihull Integrated Care System brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities. With a population of circa million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.

We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.

Job description

Job responsibilities

Providing support into GMAST to ensure that statutory, regulatory compliance and NHS requirements are met which include those GP delegated functions of ICBs. Provide high quality and timely business support services to assist with co-ordination of departmental business including the management of the team communication processes Be responsible for generic inbox management and various databases Support the team by assisting day to day operational delivery of GMAST functions and processes continues in an efficient manner. Able to work as part of a dynamic team in delivering an effective commissioning and contract management, supporting managers and staff across GP premises and contracting functions. Undertake reporting and analysis of information to support delivery Able to demonstrate excellent organisational skills and an attention to detail that is reflected in verbal and written communication. Support the Team and work with the ICBs to identify opportunities to transform services to improve quality and outcomes.

The ICB is committed to having a workforce which is representative of the population of Birmingham and Solihull. Our current staffing profile demonstrates that we are not as representative as we would like to be at this level within the organisation. We would actively welcome applications from males for this role.

The ICB is registered as a Disability Confident Employer. We actively welcome applications from applicants with a disability and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.

Person Specification

Education / Training / Qualifications

Essential

Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Knowledge and Experience

Essential

Knowledge of either NHS General Medical Services or Primary Care Pharmacy, Optometry, Primary Care Dental & Secondary Care Dental. Significant administrative/ secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues Commitment to continuing professional development

Skills / Abilities

Essential

Used to working in a fast paced environment, managing competing priorities and working to tight deadlines, be proactive and have excellent administrative, secretarial and organisational skills, pay strong attention to detail and be able to provide high level administrative support. Co-ordinating and facilitating meetings, either face to face or via conferencing facilities, prepare and distributing meeting papers and agendas, minute taking skills, taking appropriate follow-up actions as required. Holding yourself and others to account for delivering better outcomes Being inclusive, supportive and empowering at all times Engaging and enabling those working towards the aims we have as a collective

Interpersonal skills

Essential

Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information/instructions to staff and service users. Ability to work at pace in a busy working environment and able to multitask Effective Team Working Minute taking skills You conduct yourself in a caring and considerate manner at all times. You are respectful to others and listen to others. You operate with openness and honesty and ensure you are approachable in conducting your role. Professionalism and understanding difference is key. Professionalism and understanding difference is key.

Equality, Diversity & Inclusion

Essential

A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas

Mobility

Essential

Ability to travel across sites as required

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