Parts Advisor Land Rover

3 days ago

Solihull, United Kingdom Land Rover Solihull Full time

Job Introduction

We are recruiting for a Parts Advisor to join our  Land Rover  Dealership in  Solihull. The hours of work are Monday to Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis.

Excellent Basic Salary with an OTE of up to £32,000 plus benefits.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying  Land Rover parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers  Land Rover.

Role and Responsibilities

The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers. You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries. Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression. Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers. Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing). You’ll develop knowledge of our premium Land Rover products to understand the purpose of vehicle parts and how they function.

About you

We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. The ability to quickly establish and build rapport with our customers. You should be proactive; sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast-paced environment. A professional individual who is able to work towards tight deadlines.

What we offer

25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events

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