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IT Service Centre Analyst
2 months ago
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.
We are currently looking to recruit two IT Service Centre Analysts to provide 1st line level technical co-ordination, support, and delivery of first line offerings. This include ticket logging and progress to resolution, issue investigation and first-time fix resolution for unlocks and advice and guidance amongst other required across SIG platforms and service.
What does the role involve?
As a IT Service Centre Analyst, you will be responsible for delivering 1st line technical support to end users and ensure working practices are executed effectively. You will ensure updates are recorded on the IT Service Management platform and end users are communicated to within relevant timescales. You will manage the 1st line ticket stacks for Incident and Service Request, including investigation, diagnosis and resolution within SLA/ OLA, and prioritise tickets logged according to impact and urgency.
In addition, you will escalate major Incident ticket via the correct channels and work with SIG Suppliers where required to manage, update, and resolve users’ tickets and drive and improve customer experience and display an impeccable phone manner.
The successful candidate will require:
Experience of working in a Service Desk type environment and User administration
Applications deployment and install
Windows 10, Office 365 knowledge & Exchange mailbox administration
Configuration and set up of user mobile devices
General troubleshooting & problem-solving skills for IT Services
In return we offer:
Competitive salary with annual pay award and staff recognition schemes
25 days holiday + 8 bank holidays. Company closed during Christmas period.
A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
Money saving with retail discounts via colleague portal
Cycle to Work scheme
Share Incentive Scheme
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
