Care Coordinator/Development Officer

2 months ago

Inverkeithing, United Kingdom Home Instead Full time

Job Description

Job Purpose

To perform a wide variety of duties in a timely manner to support the smooth running of the care operations aspects of the business. To support the key player team to perform their duties, by supporting client and care professional onboarding and quality assurance activities.

The Role

Support the Registered Care Manager to respond promptly to care enquiries, assess the care needs of new clients and to develop care plans, risk assessments and visit schedules. Support the onboarding, and development of care professionals by carrying out induction training, competency assessments and by supporting the care professional 12-week onboarding process. Manage the online training platform and deliver annual training workshops to ensure care staff are competent in their role. Carry out client care quality and service reviews as required to ensure good standards are being maintained. Manage enquiries by responding to emails and telephone calls in a warm, professional, and timely manner. Maintain effective operational systems by ensuring that all client and care professional databases are kept up to date. Manage changes to care schedules by being prepared to cover gaps at short notice when care professionals are absent. Support the out of hours on-call function to ensure there is sufficient cover to deliver services and emergencies are responded to appropriately. Provide feedback to the Registered Care Manager, Scheduler, and the Recruitment Officer to ensure sufficient care staffing levels. Support the recruitment and pre-employment checking processes for new Care Pros where appropriate. Carry out any other duties deemed necessary for the successful operation of the business. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

Essential Criteria

Experience of working in a similar role in health and social care, which would include holding SVQ qualifications applicable to the role. A willingness to complete Trainer the Trainer qualifications in medication and moving and handling and other care related subjects. A competent care at home professional with experience of working in the community. Warm, friendly, and professional approach. Passionate about being part of a team, delivering outstanding care to clients. Good working knowledge of IT systems with experience of Microsoft Office and CRM software. A willingness to learn and adopt new technologies where appropriate. A practical, methodical approach to problem solving. Excellent organisational and planning skills with the ability to prioritise work tasks. A keen eye for detail and the ability to work accurately to deadlines. Self-motivated and able to work flexibly. Excellent written and verbal communication skills. Due to the need to support the out-of-hours on-call function, you should have a driving licence and access to a vehicle as there may be a requirement to support team members out in the field in emergency situations.

Additional Information

Company Benefits 

Award winning training Paid PVG check  Paid Business Mileage Employee referral bonus Career progression and personal development opportunities 24/7 Employee Assistance Program  Access to discounts for big brand stores, utility providers and more Blue light card 

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