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A&E Patient Flow Tracker
3 months ago
Job summary
Northern Care Alliance NHS Foundation Trust are looking to appoint an A&E Patient Flow Tracker to work in the busy A&E Department at Fairfield General Hospital.
This role is to ensure tracking and flow support is provided on a daily basis to the Emergency Department teams to prevent unnecessary delays and improve the patient journey. The post requires flexibility to work days, evenings, nights, weekends & bank holidays.
Track all patients through their journey within the Department.
In collaboration with the Nurse in Charge (shift Co-ordinator) be proactive in identifying all patients who may breach the quality indicators including four hour breaches and twelve hour trolley waits.
In order to achieve the 4 hour target cascade/expedite potential delays to the NIC/Co-ordinator.
Liaise with the bed managers and ward staff regarding bed requirements.
Contact specialties, under the direction of the co-ordinator, to facilitate timely speciality response - escalating any issues to the Co-ordinator and/or Nurse in Charge.
Attend Nursing and Tracker handovers.
Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours.
Liaise with Estates/Path Lab if POD broken, Liaise with IM&T as required, using the appropriate escalation procedure.
Provide reports where requested.
Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony/EMIS Tracker etc.).
Main duties of the job
A key element of this role is to ensure accurate and timely data entry onto Symphony, EMIS Tracker and other systems which reflects the patient journey in real time to support the Emergency Department and Primary Care Streaming in achieving required targets.
The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.
The ED Patient Flow Tracker will work closely with all multi-disciplinary teams (clinicians, nursing staff, therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS, Navigators and Primary Care Services etc.) ensuring the quality indicators are met.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care , appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
For the latest information around our values and behaviours, please visit our careers website
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
Person Specification
Qualifications
Essential
NVQ Level 2 qualification in Administration or equivalent
Experience / Knowledge
Essential
Knowledge and experience of Microsoft Office (excel, outlook) Experience of working with the general public
Desirable
Previous experience of working within a healthcare setting Experience of working in an Emergency Department Experience of working with medical/nursing staff
Skills
Essential
Good problem solver Ability to organise and prioritise workload effectively