A&e Patient Flow Tracker

6 months ago

Bury, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**Bury Care Organisation are looking to appoint an A&E Patient Flow Tracker to work in the busy A&E Department at Fairfield General Hospital.**

This role is to ensure tracking and flow support is provided on a daily basis to the Emergency Department teams to prevent unnecessary delays and improve the patient journey. The post requires flexibility to work days, evenings, nights, weekends & bank holidays.

Track all patients through their journey within the Department.

In collaboration with the Nurse in Charge (shift Co-ordinator) be proactive in identifying all patients who may breach the quality indicators including four hour breaches and twelve hour trolley waits.

In order to achieve the 4 hour target cascade/expedite potential delays to the NIC/Co-ordinator.

Liaise with the bed managers and ward staff regarding bed requirements.

Contact specialties, under the direction of the co-ordinator, to facilitate timely speciality response - escalating any issues to the Co-ordinator and/or Nurse in Charge.

Attend Nursing and Tracker handovers.

Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours.

Liaise with Estates/Path Lab if POD broken, Liaise with IM&T as required, using the appropriate escalation procedure.

Provide reports where requested.

Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony/EMIS Tracker etc.).

**Main duties of the job**:
A key element of this role is to ensure accurate and timely data entry onto Symphony, EMIS Tracker and other systems which reflects the patient journey in real time to support the Emergency Department and Primary Care Streaming in achieving required targets.

The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.

The ED Patient Flow Tracker will work closely with all multi-disciplinary teams (clinicians, nursing staff, therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS, Navigators and Primary Care Services etc.) ensuring the quality indicators are met.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ Level 2 qualification in Administration or equivalent

**Experience / Knowledge**:
**Essential criteria**:

- Knowledge and experience of Microsoft Office (excel, outlook)
- Experience of working with the general public
- Good problem solver
- Ability to organise and prioritise workload effectively

**Desirable criteria**:

- Previous experience of working within a healthcare setting
- Experience of working in an Emergency Department
- Experience of working with medical/nursing staff
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:
**Ap

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