Patient Appointment Centre Clerk

5 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Job summary

To provide a booking service for all Outpatient referrals, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets.

Office Based.

Main duties of the job

Register Referrals

Book appointments and cancel and re-schedule appointments

Make outbound telephone calls and take in-bound telephone calls

Train to have an awareness of Medical terminology to enable appointment booking

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

*Overseas candidates to determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the website.

Job description

Job responsibilities

Experience of dealing with customers

Work on own initiative once trained

Book and re-arrange Outpatient appointments

Meet daily deadlines

Person Specification

Other

Essential

Self-Motivated Diplomatic Calm and positive Flexible approach to working hours

Skills

Essential

Communicate effectively Work on own initiative Organised with logical approach to work Plan and prioritise own workload Able to meet deadlines

Qualifications

Essential

NVQ Level 2/ ECDL or equivalent

Experience

Essential

Experience of dealing with customers for example, in a Call Centre environment Experience of working in a health related environment Medical terminology
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