Patient Appointment Centre Clerk

6 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

To provide a validation and booking service for outpatient, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets

Validation of the waiting list

Book appointments and cancel and re-schedule appointments

Make outbound telephone calls and take in-bound telephone calls

Train to have an awareness of Medical terminology to enable appointment booking

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

**Follow us on Social Media**:
Facebook - Liverpool University Hospitals Careers

Experience of dealing with customers

Work on own initiative once trained

Book and re-arrange Outpatient appointments

Meet daily deadlines


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