Higher Appointments Clerk

5 months ago

Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Higher Appointments Clerk-Permanent
- 37.5hrs per week

Band 3

Flexible contact hours worked between Monday - Friday 08:00 - 20:00

An exciting opportunity has arisen in the Radiology department for a Higher Appointments Clerk.

We are currently seeking a keen, enthusiastic, self motivated and highly organised individual with excellent communications skills to join our current team of Appointments staff.

The successful post holders will work as part of the administration team, providing a friendly and efficient clerical service. As well as having excellent organisational, communication and interpersonal skills. It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team and have experience in working in the NHS.

The post holder will demonstrate excellent communication, operational and interpersonal skills. They will be responsible for processing radiology scan requests, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets.

The post holder will work closely with clinicians, clinical leads and managers to ensure the delivery of the diagnostic pathways.

The post holder will be multi-skilled, have a good working knowledge of diagnostic appointment booking templates, capacity and demand.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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- To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
- To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time
- To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed
- Organisation of admission, for specialised imaging examination by liaising with day case ward staff
- To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.
- Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols.
- To ensure distribution of written information/documentation and the necessary Medical Diagnostic Agents to patients and ensure that this is recorded accurately on Radiology information system
- Communicate changes to appointments to patients over the telephone often at short notice.
- To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations
- To manage and monitor the radiology waiting lists for all modalities in line with imaging pathways and highlighting any breaches to the appropriate line manager
- Follow the policy for patients who do not attend (DNA) their appointment
- To produce and maintain daily appointment schedules and to cancel and rearrange appointment sessions/lists as necessary
- To supervise other administrative staff when indicated by the appointments Co-ordinator on an ad hoc basis
- Understand the vetting prioritisation coding and being responsible for recognising and bringing any urgent requests for patients examination immediately to the attention of Radiologists/Radiographers
- Responsible for prioritising own workload in an environment where the arrangement of urgent appointments requiring patient preparation, or the rescheduling of appointments may be required interrupting established plans
- The coordination of suitable interpreting arrangements when required
- To assist in the arran

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