Digital Enablement Coordinator

1 month ago


Portsmouth, United Kingdom BTS Full time

Responsibilities

Support consultants in the delivery of digital sessions, either virtually or face-to-face, by managing the technology/platforms used during the workshops. This will involve, but not be limited to: Acting as Digital Operator and manage the conference platform – Zoom, MS Teams, WebEx, etc – managing breakout rooms, polls, first point of contact for participants and facilitators in the event of technical issues Managing face-to-face workshop logistics such as IT equipment – ordering iPads, server clarification, potential integration to AV systems. Preparing and testing any tech needed for sessions. Supporting the ramp up/training of Operators across the different platforms for the European region Contributing to the maintenance and improvement of the Operator library and delivery collateral for the team Co-managing local servers – ensuring they are updated, maintained, tested, etc Digital Helpdesk. Responding to participant queries (tickets) across our digital systems. Owning the communication around, and resolution of participant queries end to end. Ensuring we are meeting expected client SLAs for first response and resolution. Generating collated FAQs and best practice as a result of exposure to common queries and issues Escalating and managing the resolution of technical bugs Building and maintaining relationships with our wider digital infrastructure to share information about quality issues or improvements with a view to continuous improvement. Using those relationships to ensure that you are well embedded and able to get answers and follow up on behalf of others. Digital Support for internal teams. Supporting your BTS colleagues with well thought out information and resources relating to using our digital products. Assisting with user management and platform / product access as needed Being a key player in ensuring the Helpdesk team is a “one stop shop” for colleagues with any kind of digital query. Journey Success Management. You will be trained on our platforms in order to support teams with Uploading and launching new programmes via our in-house digital systems User and access management on our digital learning journeys. Monitoring and promoting participant engagement. Data reporting for our consultants and clients from our platforms Updating online programs Pre-pilot, and Post- release testing

Who we are looking for:

An individual with customer service experience looking for their first role in Digital projects and deployment Able to demonstrate excellent customer service at all times Independent, a quick learner and comfortable taking on responsibility and testing new solutions and systems Digitally savvy, un-phased by learning new systems and keeping up with a fast pace of incremental improvements and releases Organised, analytical and capable of working on multiple projects simultaneously, with exceptional attention to detail Highly pro-active; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project Logical, methodical and process-oriented, and able to describe processes in an step by step, accessible way to others Strong communication, able to relay instructions and decisions clearly both verbally and in writing A flexible attitude, un-phased by unexpected change and ambiguity Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.) Experience using virtual meeting platforms (such as Zoom or Microsoft Teams) A professional individual with a good sense of fun

  • Portsmouth, United Kingdom BTS Full time

    **The Role** It’s an exciting time to join our Digital Enablement team, as we work to consolidate the systems, processes and data for our digital needs. You will deliver timely, high-quality support to our clients and colleagues across Europe. You will also support the successful running of digital deliveries, either virtual or face-to-face, managing the...


  • Portsmouth, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Digital Forensic Group Coordinator (Admin & Clerical)** **Reference no**:Hampshire P RQ795719 Pay Rate: £13.35 **per hour** PAYE **Police vetting required.** **A DGF Coordinator is needed to effectively co-ordinate all Digital Forensic Group submissions. Liaising with individuals as required and ensuring the...

  • Project Coordinator

    1 month ago


    Portsmouth, United Kingdom United Living Group Full time

    **Company Description** United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: - United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. - United Living Infrastructure...

  • Digital Product Owner

    4 weeks ago


    Portsmouth, United Kingdom VIVID Full time

    **At VIVID, we’re embarking on an ambitious digital transformation programme to enable our mission of More Homes Bright Futures.** We’re investing in leading technologies to support our customer engagement strategy, create improved working for our staff, and deploy innovative solutions to improve the way our customers manage their homes. We’re...


  • Portsmouth, United Kingdom CityFibre Full time

    **Job Description**: Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are...

  • Project Coordinator

    1 month ago


    Portsmouth, United Kingdom BTS Full time

    **Project Coordinator - Job Advert** BTS have a fantastic opportunity to join our busy European Operations team at Technician level. This vacancy will be based in either Portsmouth or London. **The Company** BTS is a global professional services firm headquartered in Stockholm, Sweden, with some 1000 professionals in 34 offices located on six continents....

  • Reset Coordinator

    6 days ago


    Portsmouth, United Kingdom TKAT (The Kemnal Academies Trust) Full time

    Miltoncross Academy, Portsmouth, Hampshire Education - non-teaching Term time Permanent - Miltoncross is an academy at the heart of its community that has very high aspirations for all of its staff and students. We operate by the core values of Work Hard. Be Kind. No Excuses in order to foster a learning community where everybody values each other and...


  • Portsmouth, United Kingdom Subsea Craft Full time

    **Who we are**:SubSea Craft is a fast growing, privately funded, UK-based SME delivering Advanced Maritime Technology. We leverage our team’s defence experience and technology expertise with cross-industry partnerships in the field of advanced maritime engineering. Our market ready platform, VICTA, is an optionally crewed / payload carrying dual-domain...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Faculty of Technology** **Space South Central Enterprise Network** **Communications Coordinator - Space South Central** **Employment type: Fixed-term (until 31 March 2025)** **Employment basis: Full-time** **Salary: £32,348 - £36,386 per annum** **Post number: ZZ008211** **Date published: 27 February 2023** **Closing date: 12 March...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Faculty of Technology** **Space South Central Enterprise Network** **Communications Coordinator - Space South Central** **Employment type: Fixed-term (until 31 March 2025)** **Employment basis: Full-time (job share considered)** **Salary: £32,348 - £36,386 per annum** **Post number: ZZ008211** **Date published: 27 February 2023** **Closing date:...


  • Portsmouth, United Kingdom BAE Systems Full time

    **Material Provision Coordinator** - 00106214 .**Job title**:Material Provision Co-Ordinator*** **Location**:Portsmouth Naval Base, We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. **Salary**: £36,000 **What you’ll be doing**: - Be accountable for pre-production...

  • Plm Coordinator

    5 hours ago


    Portsmouth, United Kingdom Subsea Craft Full time

    **Full Time**: - **Permanent** **Who we are**:Subsea Craft is a fast growing, privately funded, UK-based SME delivering Advanced Maritime Technology. We leverage our team’s defence experience and technology expertise with cross-industry partnerships in the field of advanced maritime engineering. Our market ready platform, VICTA, is an optionally crewed /...


  • Portsmouth, United Kingdom Matchtech Full time

    The RoleOverall management and accountability to ensure that all materials and tooling at the pre-production phase are identified, kitted and available to allow work to be passed to production. This role will co-ordinate and work collaboratively with the stores and supply chain team to ensure the daily drum beat of work is released to production.Role...


  • Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

    We are looking to recruit a Divisional Governance Lead, to the Clinical Delivery Division. Primarily this role will work with the two Care Group Teams; Critical Care, HSDU, Anaesthetics and Theatres (CCHAT) and Clinical Support Services, to ensure robust governance structures are in place to enable the clinical teams to deliver safe and effective patient...


  • Portsmouth, United Kingdom Bangura Solutions Full time

    **Role**:System Design Technical Lead **Contracting Authority**: Government **Contract Length**: March 2024 **Location**:Hybrid - Portsmouth 1-2 days a week **IR35**:Inside **Pay Rate**: £700 Per Day **Clearance**: Active SC Clearance An exciting opportunity has become available with our prestigious client who is a prominent government department....

  • Administrator

    1 month ago


    Portsmouth, United Kingdom X2recruit Full time

    X2 Recruit are looking for an Administrator for our Client in Portsmouth. Part time post 18.5 hour. Working pattern can be discussed at interview however, Monday is one of the days required to work. You will provide high quality administrative support within the Service Quality Team. The role plays a vital part in the administration and smooth-running of...

  • Royal Navy People

    1 month ago


    Portsmouth, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 268417**Salary**: - £33,830**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Navy**Type of role**: - Human Resources**Working pattern**: - Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**: - 1Contents Location About...


  • Portsmouth, Hampshire, United Kingdom SubSea Craft Limited Full time

    Position: Process Engineering Manager Employment Type: Full Time Permanent Subsea Craft is a fast growing, privately funded, UK-based SME delivering Advanced Maritime Technology. We leverage our team’s defence experience and technology expertise with cross-industry partnerships in the field of advanced maritime engineering. Our market ready platform,...

  • Head of Production

    1 month ago


    Portsmouth, United Kingdom SubSea Craft Full time

    **Salary**:£75,000-£85,000 DOE - **Full Time**: - **Permanent** **Who we are**:Subsea Craft is a fast growing, privately funded, UK-based SME delivering Advanced Maritime Technology. We leverage our team’s defence experience and technology expertise with cross-industry partnerships in the field of advanced maritime engineering. Our market ready...

  • Community Matron

    1 month ago


    Portsmouth, United Kingdom Solent NHS Trust Full time

    Job summary We are looking for an experienced Community Registered Nurse with strong leadership skills to lead our forward thinking, innovative Community Nursing Localities team. The team is aligned with the five Portsmouth Primary Care Networks in providing patients with a Multidisciplinary team approach for their health care needs. The Localities...