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Service Delivery Lead
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Service Delivery Manager
3 months ago
Your Challenge
Due to new and exciting projects, our Field Engineering Services team are looking for an operationally focused Service Delivery Manager in Birmingham.
As the SDM you will be responsible for ensuring that the Installation/Chargeable/Civils works are run to the contract specification with the works carried out efficiently, safely and that profitability is achieved.
Excellent interpersonal skills are required as professional and courteous relationships will need to be built and maintained with customers and third parties. The successful candidate will also need to able to resolve customer issues in a timely and efficient manner.
This role will be responsible for the supervision and development of operational staff, including performance reviews and identifying knowledge gaps resulting in corrective training and mentoring. You will be expected to ensure that at all times your team adhere to current legislation, policies and guidelines with regards to QHSSE.
Although predominantly based in the Birmingham area, there may be a requirement from time to time to work in other Service Centre’s which may involve overnight stays.
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Your Profile
What we are looking for
In order to fulfil the role successfully the following are some of the key skills and experience required:
Solid experience of running a busy Installation/Civils team Experience in ensuring timely delivery of high-profile contracts to a variety of clients in a busy work environment. Ability to work well under pressure. Sector 8 Accreditation or equivalent ITS equipment Installation knowledge/experience GCSE English and Mathematics or equivalent at grade C or above IT literacy with competency in Microsoft Office software Full Driving licence ,
Your Benefit
What we offer
As well as providing a competitive salary and benefits package, SWARCO UK & Ireland actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
Company Vehicle 25 days holiday plus bank holidays, and the option to buy an agreed number of days Employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more Generous employer pension contributions Employee Assistance Programme Life assurance up to 6x salary