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Service Delivery Manager

3 months ago

Birmingham, United Kingdom The Fuel Store Ltd Full time

Here at The Fuel Store we aretransforming the Fleet and Fuel industry for good We are proud tobe one of the top resellers in the UK through providing unrivalledsupport to our customers that fuels the lifeblood of Britain sroadways.

As a family run business andover 8 years under our belt we have always been determined todeliver on our founding principle; fuelling better for ourcustomers. From singlevehicle operators to multifleetsolutions our customers are genuinely at the forefront ofeverything we do. We believe that our services will allow them toreach heights they didn t even know possible and we love being partof that journey

Our significantgrowth has led us to investing further across our Operationsdivision to increase revenue partnerships with our customers and inturn grow our product portfoliofurther.

As a ServiceDelivery Manager you will play a pivotal role at The FuelStore in overseeing the entire delivery lifecycle ensuring ourinternal processes are contributing to an exceptional clientexperience.

You will apply yourtechnical knowledge to ensure that our systems and internalprocesses are geared up for client success by reviewing clientfeedback and taking swift actions to overcome problems. This willlead to an improved client experience by implementing strategies toenhance client satisfaction and ensure seamless serviceexperiences.

You will also be leadinga strong business support team with varying specialistareas.

BriefOverview:

PermanentOpportunity: FullTime

BasicSalary:Dependent onexperience

Location:Birmingham B2(Hybrid)


Requirements
  • Managethe IT support Specialist systems analyst and dataanalyst.
  • Ensureeffective service delivery and meet Service Level Agreements(SLAs).
  • Coordinateand optimize the integration of ITservices.
  • Monitorand report on service performancemetrics.
  • Developand implement service improvementplans.
  • Maintainstrong relationships with stakeholders andclients.
  • Manageincident and problem resolutionprocesses.
  • Overseeresource allocation wherenecessary.
  • Assistthe Head of Operations in taking ownership of this core area forthedepartment.
  • Strivefor Continuous Improvement across allareas.

Tohave the ability to contribute to The Fuel Store s success you willneed the followingskills:

  • Leadership:

oAbility to leadand motivate a diverseteam.

  • Communication:

oExcellent verbaland written communicationskills.

  • ProjectManagement:

oStrongorganizational skills to manage projects and meetdeadlines.

  • ProblemSolving:

oAnalyticalskills to identify issues and develop effectivesolutions.

  • StakeholderFocus:

oStrongstakeholder management orientation and ability to manage clientrelationships whereneeded.

  • TechnicalProficiency:

oExperienced inusing cloud based technology have used or an understanding ofMicrosoftDynamics

  • Adaptability:

oAbility to adaptto changing environments and manage multiplepriorities.

  • DecisionMaking:

oTo make informed decisions quickly andeffectively


As well ashaving the right experience a Fueller will have:

  • Strongmotivation to work in a fastpacedenvironment
  • Greataptitude for overcoming challenges by having a naturallyinquisitivemind
  • Abilityto challenge the status quo; actively seeking to understand HOWsomething works not justWHY
  • Resilienceand ability to focus on the detail but not forget the biggerpicture
  • Abilityto work hard as an individual but also bring value to the widerteam
  • Excellentcommunicator and act as an ambassador for allstakeholders
  • Abilityto be logical when makingdecisions
  • Excellentorganisation and timemanagement
  • Becommerciallysavvy


Benefits
  • PensionScheme: After 12 weeks of continuous employment you willbe automatically enrolled into our PensionScheme.
  • Health &Wellbeing: All employees will have access to MediCashupon passing their probation this will allow them to access retaildiscounts counselling and so muchmore.
  • Holiday Entitlement:You will be entitled to 26 days annual leave plus allstatutory holidays you increase personal holiday allowance withincreased service.
  • CareerProgression: We track all employees progression bycreating personal development plans we have a fueller academy inplace to also supportthis.
  • Location:Based in Birmingham City Centre with panoramic views fromthe office floor. We offer remote working per weektoo.
  • Other benefits:Regular events &supporting charity where we can. Monthly employee awards whichwould include a lunch provided. Regular inhouse competitions andgames. Tea coffee fresh fruit & breakfast are available foreveryone in the business as standard. Feel free to take a look foryourself here

Alittle more for you toknow...

We want to be aplace where everyone has a sense of belonging. Our team is growingrapidly and that means that we want collaborative talented Fuellersto help us to invent The Fuel Store s future. We will support younurture you and give you the best platform to succeed we just needyou to have that drive and willingness tolearn

If you think that youcould add value here at The Fuel Store please apply. Equally if youthink your experience only meets part of the requirements applyanyway We d love to review your application and if successfularrange a chat with you to find out if you could be the nextFueller

We are also anequal opportunity employer and value diversity across the business.All applicants will be considered for employment without attentionto ethnicity race religion sexual orientation gender identity sexfamily or parental status neuro diversity or disability statusmarital status veteran status and national origin.