Service Delivery Manager
1 month ago
We are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.
You will engage with customers to lead service reviews, provide insight into the service, and drive continuous improvement. You will also be responsible for building and maintaining strong, long-term relationships with customers and acting as a bridge between the customer and our operational delivery teams.
The ideal candidate will have experience working in a service management role within an IT environment, with a strong understanding of the ITIL Framework. You will be a strong communicator with the ability to influence all areas of the business to provide the best service to clients.
Key Responsibilities- Taking ownership of the service being delivered
- Building and maintaining effective business relationships with customers
- Proactive SLA management to ensure we are meeting SLA and associated KPIs
- Collaborating with senior stakeholders and sales executives on account management, strategy, and growth
- Ensuring operational teams are aware of planned changes and the appropriate support structures are in place
- Delivery of reports and service review meetings remotely or onsite as per contract
- Championing the completion of NPS surveys with customers and striving to achieve a promoter score for all customers
- Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules
- Conversant with the ITIL Framework
- Experience of working in a service management role within an IT environment
- Demonstrable experience of achieving targets and delivering an effective service to customers with SLAs
- Strong communication skills – written and verbal with an understanding of situational best practices
- Ability to lead, manage, and/or influence both internal resources and customer resources to achieve successful outcomes
- Demonstrable experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service
At ARO, we offer a wide range of benefits and incentives to our employees, including a 'Design Your Life' training and development programme, flexible working, company pension scheme, and private medical insurance. We are committed to creating an excellent employee experience and offer a range of benefits to support our employees' wellbeing and career development.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please apply today.
-
Director of Service Delivery
2 weeks ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Full time £75,000Job Title: Associate Director of Service ManagementWe are seeking an experienced Associate Director of Service Management to join our team at Service Care Solutions. The successful candidate will be responsible for leading the Project Management Team in the Midlands and working closely with the Lead for the Quantity Surveying Team to ensure delivery of the...
-
Director of Service Delivery
2 weeks ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Full time £75,000Job Title: Associate Director of Service ManagementWe are seeking an experienced Associate Director of Service Management to join our team at Service Care Solutions. The successful candidate will be responsible for leading the Project Management Team in the Midlands and working closely with the Lead for the Quantity Surveying Team to ensure delivery of the...
-
Delivery Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout the RoleWe are seeking a highly skilled and motivated Delivery Manager to join our team at HM Courts and Tribunals Service. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of justice services to the public.Key ResponsibilitiesLead a team of Team Leaders to review performance, agree priority areas,...
-
Service Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom ARO Full timeJob Title: Service Delivery ManagerLocation: Midlands, UK, remoteSalary: £50,000 - £55,000 BOE + £6,000 Car allowanceContract type: PermanentAbout the RoleAs a Service Delivery Manager at ARO, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building...
-
Service Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom ARO Full timeJob Title: Service Delivery ManagerLocation: Midlands, UK, remoteSalary: £50,000 - £55,000 BOE + £6,000 Car allowanceContract type: PermanentAbout the RoleAs a Service Delivery Manager at ARO, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building...
-
Service Delivery Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Age UK Birmingham Full timeJob Title: Service Delivery ManagerAge UK Birmingham is seeking a dedicated Service Delivery Manager to lead our team in delivering excellent service to older individuals through our Dudley Footcare Service, Birmingham Home Falls Prevention Service, and Sandwell Improving Strength & Balance for Falls Prevention Programme.Job PurposeTo oversee the delivery...
-
Service Delivery Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Age UK Birmingham Full timeJob Title: Service Delivery ManagerAge UK Birmingham is seeking a dedicated Service Delivery Manager to lead our team in delivering excellent service to older individuals through our Dudley Footcare Service, Birmingham Home Falls Prevention Service, and Sandwell Improving Strength & Balance for Falls Prevention Programme.Job PurposeTo oversee the delivery...
-
Service Delivery Manager
1 month ago
Birmingham, Birmingham, United Kingdom Age UK Birmingham Full timeJob Title: Service Delivery ManagerAge UK Birmingham is seeking a dedicated Service Delivery Manager to lead our team in delivering excellent services to older individuals. The successful candidate will be responsible for overseeing the delivery and coordination of our portfolio of services and projects, promoting safe and independent living for older...
-
Service Delivery Manager
1 month ago
Birmingham, Birmingham, United Kingdom Age UK Birmingham Full timeJob Title: Service Delivery ManagerAge UK Birmingham is seeking a dedicated Service Delivery Manager to lead our team in delivering excellent services to older individuals. The successful candidate will be responsible for overseeing the delivery and coordination of our portfolio of services and projects, promoting safe and independent living for older...
-
Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout the RoleWe are seeking a highly skilled and experienced Delivery Manager to join our team at HM Courts and Tribunals Service. As a key member of our team, you will play a critical role in delivering justice and providing excellent customer service to our users.Key ResponsibilitiesLead a team of Team Leaders to review performance, agree priority areas,...
-
Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout the RoleWe are seeking a highly skilled and experienced Delivery Manager to join our team at HM Courts and Tribunals Service. As a key member of our team, you will play a critical role in delivering justice and providing excellent customer service to our users.Key ResponsibilitiesLead a team of Team Leaders to review performance, agree priority areas,...
-
Service Delivery Manager
1 week ago
Birmingham, Birmingham, United Kingdom ARO Full timeJob Title: Service Delivery ManagerLocation: RemoteSalary: £50,000 - £55,000 BOE + £6,000 Car allowanceContract type: PermanentAbout the roleAs a Service Delivery Manager at ARO, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and...
-
Service Delivery Manager
1 month ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
1 month ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
1 month ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom ARO Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at ARO. As a Service Delivery Manager, you will be responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers.You will engage with customers to lead service reviews, provide insight into the service, and...
-
Service Delivery Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Age UK Birmingham Full timeJob Title: Service Delivery ManagerAge UK Birmingham is seeking a dedicated Service Delivery Manager to lead our team in delivering high-quality services to older adults in Birmingham and surrounding areas.Job Purpose:To oversee the delivery and coordination of a portfolio of services and projects that promote safe and independent living for older adults.Key...