Delivery Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full time

About the Role

We are seeking a highly skilled and experienced Delivery Manager to join our team at HM Courts and Tribunals Service. As a key member of our team, you will play a critical role in delivering justice and providing excellent customer service to our users.

Key Responsibilities

  • Lead a team of Team Leaders to review performance, agree priority areas, and manage the throughput of administrative work across different stages of the tribunal process.
  • Encourage all colleagues to engage in Continuous Improvement and Development activities, ensuring they have the necessary skills and knowledge to achieve expected performance standards.
  • Work closely with the judiciary, supporting agencies, and user groups to maintain positive and effective working relationships.
  • Identify and escalate any Court facilities issues and ensure compliance with Health and Safety, IT/Workstation, and other relevant policies.

About You

We are looking for a hands-on problem solver with excellent communication skills, who can engage with people at all levels and deliver excellent service through effectively leading a team. You will be able to reflect on an issue and take a collaborative and diplomatic approach to your work.

What We Offer

  • A competitive salary of £32,827.
  • Access to learning and development opportunities.
  • A working environment that supports a range of flexible working options.
  • A working culture that encourages inclusion and diversity.
  • Annual Leave and Public Holidays.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please click the link below to apply for this exciting opportunity.

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