Quality Improvement Coach

1 week ago

London, United Kingdom Great Ormond Street Hospital for Children NHS Foundation Trust Full time

Job summary

To provide quality improvement expertise by facilitating projects which contribute to the Trust's 5-Year Quality Strategy in its ambition to "support and nurture GOSH in its quality journey, advancing improvement and innovation for exemplary patient care and experiences".

To ensure quality improvement methodology is used to enable continuous improvement and sustained change in service delivery and re-design.

To contribute to the design and delivery of quality improvement education and training to build capacity and capability across the Trust.

To demonstrate an effective leadership, coaching and facilitation style which actively contributes to a culture where Quality Improvement is at the heart of everything we do at GOSH.

Main duties of the job

Quality Improvement:

To work in partnership with the project owner/clinical lead to engage staff from all professions to form effective teams; facilitate idea generation; support small tests of change; and design well thought out interventions using quality improvement methodology and tools for projects

To apply Deming's System of Profound Knowledge theory to all quality improvement work

To develop SMART aims, driver diagrams and identify appropriate process, outcome, financial and balancing measures for each quality improvement project

To develop and maintain clear, realistic action plans, using PDSA methodology

To build effective relationships and engage with medical, nursing, allied health professionals, healthcare scientists and operational staff in quality improvement initiatives

To act as a resource to support the Divisions' own quality improvement projects at microsystem level

To work with front-line staff to enable Divisions to apply GOSH's vision for Quality as defined by the Trust's 5-Year Quality Strategy

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Person Specification

GOSH Culture and Values

Essential

Our Always values Knowledge and understanding of diverse backgrounds and perspectives. Understanding of Diversity and Inclusion challenges in the workplace. Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace

Academic/Professional qualification/Training

Essential

First degree or equivalent professional qualification Quality Improvement Qualification

Desirable

Masters level 'healthcare-related' degree or equivalent experience Clinical qualification or management qualification

Experience/Knowledge

Essential

Understanding & evidence of application of Quality Improvement Methodology and tools Theory of programme / project management Teaching / training either to individuals or groups, informally or in a classroom setting Acting as a mentor to other team members Excellent understanding of issues affecting the NHS Knowledge of the trust's quality improvement agenda and structures Understanding of facilitating change in a clinical setting Creative, innovative and self-motivated Working in a complex service environment, including management of change in service delivery and culture

Desirable

Have led one or more Quality Improvement projects within a healthcare setting

Skills/Abilities

Essential

Have participated on one or more Quality Improvement projects as a team member or team leader Ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians Proven ability to engage and motivate others Excellent communication (written and oral) and presentation skills Proven capabilities in process/problem analysis, challenging existing thinking and generating improvements and solutions Proven analytical and organisational skills Good numeracy skills High level of computer literacy to include word processing, spreadsheet and presentation software

Desirable

Coaching /facilitation skills

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