Customer Service Advisor

4 weeks ago


Peterborough, United Kingdom Addison Lee Full time

*** Starting salary up to £24,524 including shift allowance***

*** Superb development opportunities under our 'Great Place to Grow' scheme ***

Location: Hampton, Peterborough

Role: 'At Your Service' Customer Service Advisor

Shifts: Various shifts available (40 hrs)

6am-10am Variable Start Time (Morning shift) - 5 over 7 days

10am-1pm Variable Start Time (Mid Shift) - 5 over 7 days

2pm-5pm Variable Start Time (Afternoon Shift) - 5 over 7 days

About Us

Addison Lee – driving London safely and in style since 1975.

As the capital’s leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network.

Our people matter and our strength is in our employees and drivers. Our dedicated team has years of expertise, and we are always looking for great people who can drive innovation.

We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.

About the role

The ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.

As a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat.

At Addison Lee, we are incredibly proud of our 'Great Place To Grow' Coaching & Development program. If you want to improve your skills and progress in your career - this could be the perfect role for you

Main Accountabilities:

Effectively manage customer contacts across all channels of communication, including telephone, e-mail, chat, and social Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets Delivering an outstanding customer experience, to help us continue delivering our award-winning service Efficiently handling customer complaints with empathy, knowledge and understanding Completing customer booking requests in a friendly, professional, and timely manner Working positively across all teams and departments to help solve customer queries

Requirements

Desirable:

Experience of working in a contact centre environment would be beneficial but not essential Previous customer service experience in other sectors would be desirable Able to work well under pressure, showing resilience and good time management skills Confidence in your ability to use IT programmes ( Microsoft Packages) Ability to prioritise workload, whilst being organised and efficient Excellent communication skills, both verbal and written Good attention to detail, and able to solve problems

Benefits

In return for your efforts, you will receive:

Working as an Operator with Addison Lee will give you a salary of £24,024, with up to £2,000 extra in shift allowances (40 hours per week). Company benefits including a cycle to work scheme, our voluntary rewards gateway, wellness program and Pension & Healthcare options, 33 days Annual Leave (includes Bank Holidays), a structured and clear progression path with the ‘A Great Place to Grow’ roadmap, detailed induction training program, including conflict training, systems and processes, onsite you will find a free staff car park, unlimited free tea & coffee as well as free fresh fruit and discounted cars and courier services when visiting London.

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.



  • Peterborough, United Kingdom TC Harrison Ford Full time

    **Service Advisor: Peterborough** You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service. Salary £26 - £29k plus bonus Working hours 45 hours per week, 8am - 6pm Monday to Friday **Day-to-day duties and responsibilities will include**: - Maximising service profitability -...


  • Peterborough, United Kingdom Anne Corder Recruitment Full time

    Are you looking for an exciting opportunity within the automotive/fleet sector? Do you thrive in a fast-paced environment? Do you possess exceptional people skills, and have a knack for providing first class customer service? If so, we want to hear from you! Our Yaxley-based client is currently seeking two Customer Service Advisors to join their dynamic...


  • Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    We are delighted to be working with our Peterborough based client in this Customer Service Advisor role. This is a great opportunity to join a very well established business, in a full time permanent role. Working Monday to Friday between the hours of 7am - 6pm (7am - 4pm, 8am - 5pm and 9am - 6pm) and 1-in-3 Saturday morning requirement paid as overtime. To...

  • Claims Advisor

    3 months ago


    Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client, a local successful business based in Peterborough, are currently expanding and actively seeking a dedicated Claims Advisor / Customer Service Advisor to join their small professional team. This is a fully office based position working Monday to Friday 8.45am - 5.15pm. In this Claims Advisor / Customer Service Advisor role, you will be the first...

  • Claims Advisor

    3 months ago


    Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client, a local successful business based in Peterborough, are currently expanding and actively seeking a dedicated Claims Advisor / Customer Service Advisor to join their small professional team. This is a fully office based position working Monday to Friday 8.45am - 5.15pm. In this Claims Advisor / Customer Service Advisor role, you will be the first...


  • Peterborough, United Kingdom Katie Strange Recruitment Full time

    This is a great opportunity for someone who is looking to move out of retail or hospitality and into a busy office role. If you enjoy speaking to customers, fantastic. If you have an interest in sports or fashion, even better! The successful applicant will work alongside a small and dedicated team and will naturally take on additional responsibilities as...


  • Peterborough, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Lovells Pronto, Powered By Steer! Peterborough Prestige Ref: VA2106 #OFE  Perks Health Benefits 20 days annual leave plus bank holidays Training and Development: We provide opportunities for ongoing training and skill development. Any many more coming soon! ​ We have an exciting opportunity to join...


  • Peterborough, United Kingdom Calex UK (Stellantis Recruitment) Full time

    We are currently recruiting for a **Customer Service Advisor **to join the Marshall's, Peugeot dealership in Peterborough. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and customers. To be successful within this role, we do not require previous Automotive experience just a...


  • Peterborough, United Kingdom ACCENT housing Full time

    **At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - 35 hours per week -...


  • Peterborough, United Kingdom Insite Energy Full time

    Insite Energy is a dynamic, fast growing, utility services company that provides support to distributed energy schemes in the UK, particularly district heating schemes. The services provided include metering & billing, site management and maintenance services. The core of our business is providing high quality customer care. The principle role of the...


  • Peterborough, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Peterborough Prestige Ref: VA2187 #OFE  Benefits Competitive salary 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP Awards –...


  • Peterborough, United Kingdom Accent Housing Full time

    Job Advert **Location**: Peterborough **Contract**: Permanent **Salary**: £26,460 per annum (£14.53 per hour) **Hours**: Full time At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to help our customers with their repairs and maintenance queries? We’re looking for...


  • Peterborough, United Kingdom ACCENT housing Full time

    **At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - Flexible working...


  • Peterborough, United Kingdom Wheels Motorcycles Ltd Full time

    Wheels Motorcycles are one of the largest and most successful two-wheel businesses in the UK, we are a multi-franchise destination dealer representing Aprilia, Kawasaki, Honda, Suzuki, Moto Guzzi, Piaggio, Vespa, Derbi and Mutt. Due to our continued expansion we are now seeking an experienced Customer Service Advisor/Administrator. Experience working in a...


  • Peterborough, United Kingdom Taskmaster Full time

    Customer Service Advisor Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make accurate...


  • Peterborough, United Kingdom The New Homes Group Full time

    **Job Title**:Customer Service Advisor** **Basis**:Full time Permanent Employed Role. **Location**:Office Based in Peterborough. **Target**: Minimum of 12 Months experience in telephone-based customer service or sales environment. **Rewards**: Starting salary of 20,500 with incremental increases in line with role progression. Performance related bonuses....


  • Peterborough, United Kingdom Coulter Elite Resourcing Full time

    Customer Service AdvisorsLocation: PeterboroughHours: Permanent - Full-time (will consider part time minimum 22.5 hours) Monday to Friday working 7.5 hours on flexible rotating shift pattern between the hours of 8am 6pm 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked)Salary: £24,000 per annum generous base salary + Performance...


  • Peterborough, United Kingdom The One Group Full time

    **Job description** I am actively seeking an experienced Customer Service Advisor who can communicate with customers and internal departments when required. **The role will include**: - Providing an effective support function - Ensuring communications with customers are dealt with in a professional and timely manner, adhering to Customer Care Policies and...


  • Peterborough, United Kingdom Coulter Elite Resourcing Full time

    Customer Service AdvisorsLocation: PeterboroughHours: Permanent - Full-time (will consider part time minimum 22.5 hours) Monday to Friday working 7.5 hours on flexible rotating shift pattern between the hours of 8am 6pm 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked)Salary: £24,000 per annum generous base salary + Performance...


  • Peterborough, United Kingdom Eden Tyres & Servicing Full time

    Position: Customer Service Advisor Location: Werrington, Peterborough Type: Full-Time (Flexible hours, adaptable to school opening times) As a Customer Service Advisor, you will be stationed at our garage reception, providing essential support to the branch manager. Your primary responsibilities will involve keeping our valued customers informed about...