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Service Line Manager

3 months ago

Welshpool, United Kingdom 309 FLSmidth Pty. Ltd. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

Job Scope:

This role will be responsible for the regional Service Line strategy and act as a main contributor to adding a deep technical approach to the sales process. You will approach this task directly as well as steer, coordinate, and prioritize such together with the sales team and coming Solutions Specialist. As the SLM, you establish the identification of business opportunities, generation of leads, and foster client relationships to meet or exceed sales goals, support installation assistance as well as inspections and measurements on-site. You also have to ensure customer support, troubleshooting and participate in customer seminars and presentations.

Your responsibilities:

Coordinate sales/ technical teams and go-to-market efforts for a specific Service Line

Manage/coordinate customers throughout the product life cycle, improving aftermarket growth and increasing client base including technical visits, trials, and support

Identify the most suitable products/solutions based on ongoing customer and market assessment and support development of the aforesaid in alignment with GSLM & engineering

Implementing global Service Group strategy in the designated market incl. all financial and operational aspects (like forecast, OI, CM, budgets, etc.)

Submit regular sales and product reports and ensure integrity within the company’s CRM, ERP, and other related systems

Own all technical aspects of the service line towards sales colleagues and clients (like training, health checks)

Manage/coordinate with the proposal & engineering team the provision of accurate and timely quotations

What you bring:

Good experience in the relevant product line, service line, or process equipment.

Good product and competitor knowledge to develop effective sales strategies and objection-handling techniques

Ability to understand the economic drivers of the mine and provide support to optimize value generation and capable of communicating such complex concepts to customers in simple terms

Skilled in collaboration with a broad range of stakeholders, from customers to organization leaders

Good communication skills, written and spoken, along with strong reporting and presentation abilities

Able to travel up to 75%, domestic and international travel

Must be physically able to climb onto structures and stairs in industrial plants and mines.

What we offer:

Competitive remuneration package on offer.

Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.

Since 1882, FLSmidth has operated successfully within a global environment.

Development and training within a respected global OEM company.

Access to salary packaging options to allow you to maximize your after-tax income.

Employee Assistance Program for employees and immediate family.

Purchased annual leave options.

Paid Parental Leave

Access to a recognition and benefits platform.

Involvement with community and charity initiatives.

Annual flu vaccination.