Regional Service Line Manager
4 weeks ago
We are seeking a highly skilled Regional Service Line Manager to join our team at FLSmidth Pty. Ltd. in APAC. As a key member of our organisation, you will be responsible for driving profitable growth in traditional markets, identifying and growing new market opportunities, and significantly growing the revenue base for our product offering in the market.
Key Responsibilities:- Utilize your product and process expertise to undertake site audits and provide debottlenecking and system optimization studies, working with key clients to unlock their processes utilizing FLSmidth technologies.
- Lead the development and implementation of the region's profitable growth strategy over the product aftermarket lifecycle, with the support of the Services Group and Region.
- Strive for continuous improvements in our 'Safety First' and Quality-focused culture. Grow and develop, engage, and motivate a small team (Regional Service Line Managers) to continually increase customer satisfaction.
- Be responsible for Business Development Planning and attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends to the business, for strategic work effort alignment.
- Support and where required, travel with sales to customer sites and engineering firms to troubleshoot, develop partnerships, consult on system design, support start-ups as necessary, and ensure proper aftermarket support is in place including warranty/quality issue resolution, for after-sales support.
- Provides win/lost and product service line P&L reporting and customer feedback to Global Service Line Managers including region market intelligence, competition activities, and suggested product offering and design improvement opportunities.
- Enhance the potential of existing products by championing more effective production processes. Provide the end-to-end solution to make this change and engage all internal/external stakeholders, develop budgets and project manage the outcome within a set timeframe.
- Good experience within the mineral processing industry. With the majority of this working in the comminution and extractive metallurgy fields.
- Experience across multiple mineral processing flowsheets (copper, nickel, gold, coal, iron ore, etc).
- Experience in a business development role with demonstrable success in growing the business through a strategic approach to building long-term relationships.
- Highly adept at processing information gathering, sorting, and analysis – deriving optimization plans and delivering value to clients.
- Demonstrated business acumen to develop realistic business plans with stretch targets and a clear plan to reach those targets.
- Highly developed sales skills with the ability to close deals and also a willingness to support the local sales team, and provide broader leadership on behalf of the FLSmidth APAC Leadership Team.
- Demonstrated ability to deliver in a fast-paced, changing environment while maintaining high attention to detail and astute, agile responses to regional and customer needs/trends.
- Excellent oral, written, and interpersonal communication skills to work with customers, contractors, and other personnel daily.
- Experienced utilizing ERP database systems is desired ie. Epicor, SAP, or similar systems.
- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Since 1882, FLSmidth has operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximize your after-tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.
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