Customer Services Adviser

4 months ago

Welshpool, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Salary: £20,850 - £23,000 (DOE)**
**Full Time position, Permanent Contract, 35 hrs per week**
**Location: Welshpool**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Welshpool Agency.

**About the role**:
As a Customer Services Adviser within our growing team, you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy.
- Initially you will provide sales and service for personal lines customers. As you gain more experience, we will train you in our Commercial products so that you can assist our business customers.
- Provide exceptional administrative support, including reviewing and processing policy renewals.
- Identify and initiate cross-selling opportunities.
- Acquire and maintain knowledge of NFU Mutual General Insurance products.
- Spot opportunities to introduce customers to our Financial Adviser.
- Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.
- Perform other duties as assigned.

**About You**:

- Professional, hardworking with an attention to detail and a ‘can-do’ attitude
- A confident and effective communicator, both verbal and written
- Great organisational skills and the ability to manage a busy workload and prioritise tasks
- Customer Service and/or Sales experience is desirable; however insurance experience is not essential.
- Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
- Competence with Microsoft Office Suite and able to adapt to company systems
- Minimum requirement of 5 GCSE’s grade 4 / C or above which must include English and Maths.

**Our commitment to you**:
We offer a professional, hardworking, supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform at your best, we will invest in your personal development and provide a comprehensive training plan with the ability to develop your role within our business.

**Benefits**
- Up to 25 days annual leave plus bank holidays
- No weekends or evenings
- Enviable and modern large open plan office in a town centre location
- Flexible working available
- Monthly team lunch provided
- Contributory Pension scheme

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

  • Customer Services Adviser

    4 months ago

    Welshpool, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Services Adviser / Trainee Customer Services Adviser** **Starting Salary: up to £23,000 (DOE)** **Permanent Contract, 28 to 35 hrs per week** **Flexible Working available** **Location: Welshpool** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions...

  • Insurance Sales Adviser

    4 months ago

    Welshpool, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Salary £21k to £25k (DOE)** **Full Time position, Permanent Contract, Hours - 35 hrs per week** **Location: Welshpool** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110...

  • Customer Service Support

    4 months ago

    Welshpool, United Kingdom PHL Group Ltd Full time

    **PHL is passionate about delivering an unrivalled service to its customers and with over a decade of successful service delivery PHL is entering into a period of impressive growth and development.** As a result of our expansion, our Customer Service Team is growing and we are looking for a talented person to join the team and to help us on our mission to...

  • Customer Service Representative

    4 weeks ago

    Welshpool, Powys, United Kingdom Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Centre as a Customer Support Specialist/Spare Parts Interpreter.Key ResponsibilitiesDeliver precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply.Provide customers with reliable estimates...

  • Customer Service Representative

    3 weeks ago

    Welshpool, Powys, United Kingdom Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Centre as a Customer Support Specialist/Spare Parts Interpreter.Key ResponsibilitiesDeliver precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply.Provide customers with reliable estimates...

  • Customer Service Specialist

    1 month ago

    Welshpool, Powys, United Kingdom Michael Page Full time

    About Our Client Our client is a leading distributor in Australia with an unmatched track record in the energy sector. Their long-standing partnership with a global energy giant allows them to deliver world-class service to their customers. Job Description Order Processing: Take customer orders via phone and email, input them into the Business Central ERP...

  • Customer Service Representative

    1 week ago

    Welshpool, Powys, United Kingdom B&M Retail Full time

    We are currently recruiting for Customer Service Assistants to join us at B&M Retail.We are looking for Store Colleagues to support our busy periods.These are temporary part-time positions with 12 hours per week guaranteed. We offer various, flexible shift patterns including weekends and immediate starts are available. We're big on personality and attitude -...

  • Customer Service Assistant

    4 months ago

    Welshpool, United Kingdom Permanent Recruitment Solutions Full time

    We are currently recruiting for a Customer Service Assistant for a Welshpool based company. This is a fantastic role for someone with transferrable skills to move into, as experience is not necessary and full training will be given. **Salary**: £23,000-£27,000 This is a full time position, hours will be 8.30am to 5.00pm, Monday to Friday. Duties of the...

  • Customer Service Representative

    1 week ago

    Welshpool, Powys, United Kingdom B&M Retail Full time

    We are currently recruiting for Customer Service Assistants to join us at B&M Retail.We are looking for Store Colleagues to support our busy periods.These are temporary part-time positions with 12 hours per week guaranteed. We offer various, flexible shift patterns including weekends and immediate starts are available. We're big on personality and attitude -...

  • Customer Service Assistant

    1 week ago

    Welshpool, United Kingdom B&M Retail Full time

    We are currently recruiting for Customer Service Assistants to join us at our store in Mill Lane Retail Park, Welshpool! We are looking for Store Colleagues to join us on a temporary basis & support our busy Christmas period! These are temporary part-time positions with 12 hours per week guaranteed. We offer various, flexible shift patterns...

  • Customer Service Administrative Assistant

    3 months ago

    Welshpool, United Kingdom Invertek Drives Full time

    **CUSTOMER SERVICE ADMINISTRATION ASSISTANT** As a fast-growing global organisation, Invertek Drives is dedicated to developing cutting edge technologies for integration into future generations of our world - renowned Optidrive product range. Based at our Welshpool Head Office, Invertek Drives are seeking to appoint a full time Customer Service...

  • French Speaking Customer Service Associate

    4 months ago

    Welshpool, United Kingdom French Selection Full time

    Welshpool Ref: 8114FCS **COMPANY PROFILE** Our client is an entrepreneurial service provider. **RESPONSIBILITIES** **French speaking Customer Service Associate** **Salary: circa £23,000 p.a. **Depending on experience** **Location: Welshpool, Wales** At commutable distance by car from: Welshpool, Wrexham, Birmingham, Shrewsbury, Telford, Barmouth,...

  • French Speaking Customer Service Advisor

    3 months ago

    Welshpool, United Kingdom Avid Personnel Limited Full time

    FRENCH speaking Customer Service Representative / Welshpool **Duties**: - Provide accurate information about products, services, and company policies - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints - Maintain customer records and update information as necessary - Collaborate with other departments to...

  • Part-time Customer Service Advisor

    4 months ago

    Welshpool, United Kingdom West Brom Full time

    **Customer Service Advisor** **Location: Welshpool Branch** **Salary: £15,180 per annum** **Contract: Permanent** **Hours: 25 hours per week 09.00 - 14.00 Monday - Friday, 09.30 - 12.30 Saturday** **_Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge...

  • Part Time Customer Service Advisor

    4 months ago

    Welshpool, United Kingdom West Brom Full time

    **Part Time Customer Service Advisor** **Location: Welshpool Branch** **Salary: £15,600 per annum** **Contract: Permanent** **Hours: 25 hours per week 09.00 - 14.00 Monday - Friday, Saturday 09:30 - 12:30** **_ Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next...

  • Customer Administrator

    4 months ago

    Welshpool, United Kingdom Proactive Personnel Ltd Full time

    **What's in it for you?** - 29 days holiday, including bank holidays. - Good working hours of 9am-5pm Monday - Friday. - Company Pension Scheme. - Free Parking. **You'll be**: - Liaising with other members of the department’s team in meeting the clients requirements. - Delivering a high-level of customer service during day-to-day contact with clients and...

  • Customer Support Specialist

    4 weeks ago

    Welshpool, Powys, United Kingdom Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Centre as a Customer Support Specialist/Spare Parts Interpreter.Key ResponsibilitiesDeliver precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply.Provide customers with reliable estimates...

  • Customer Support Specialist

    3 weeks ago

    Welshpool, Powys, United Kingdom Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Centre as a Customer Support Specialist/Spare Parts Interpreter.Key ResponsibilitiesDeliver precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply.Provide customers with reliable estimates...

  • Customer Support Specialist

    3 weeks ago

    Welshpool, Powys, United Kingdom Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter.Key ResponsibilitiesDeliver precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply.Provide customers with reliable...

  • Customer Support Specialist

    3 weeks ago

    Welshpool, Powys, United Kingdom Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter.Key ResponsibilitiesDeliver precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply.Provide customers with reliable...