Customer Services Adviser
7 months ago
**The Role**:
**Customer Services Adviser / Trainee Customer Services Adviser**
**Starting Salary: up to £23,000 (DOE)**
**Permanent Contract, 28 to 35 hrs per week**
**Flexible Working available**
**Location: Welshpool**
**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Welshpool Agency.
**About the role**:
As a Customer Services Adviser within our growing team, you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy.
- Initially you will provide sales and service for personal lines customers. As you gain more experience, we will train you in our Commercial products so that you can assist our business customers.
- Provide exceptional administrative support, including reviewing and processing policy renewals.
- Identify and initiate cross-selling opportunities.
- Acquire and maintain knowledge of NFU Mutual General Insurance products.
- Spot opportunities to introduce customers to our Financial Adviser.
- Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.
- Perform other duties as assigned.
**About you**:
- Professional, hardworking with an attention to detail and a ‘can-do’ attitude
- A confident and effective communicator, both verbal and written
- Great organisational skills and the ability to manage a busy workload and prioritise tasks
- Customer Service and/or Sales experience is desirable; however insurance experience is not essential as we will also consider a Trainee role.
- Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
- Confidence with IT systems.
- Minimum requirement of 5 GCSE’s grade 4 / C or above which must include English and Maths.
**Our commitment to you**:
We offer a professional, hardworking, supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform at your best, we will invest in your personal development and provide a comprehensive training plan with the ability to develop your role within our business.
**Benefits**:
- Up to 25 days annual leave plus bank holidays
- No weekends or evenings
- Enviable and modern large open plan office in a town centre location
- Flexible working available
- Monthly team lunch provided
- Contributory Pension scheme
**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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