Front of House Coordinator

3 weeks ago

London, United Kingdom Pareto Facilities Management Full time

Job Title : Front of House Coordinator

Location : London

Contract Type : Full time Shift Pattern: 8:30am-5:30pm

Salary: £30-£32 DOE

Overview:

This is a full-time role based in London for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.

Key responsibilities :

  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Greeting guests and contacting their hosts to arrange pick up.
  • Support Access Control Management - creating passes for new starters, managing visitors, contractor passes.
  • Liaising with HK team to ensure kitchen stock is accurately tracked.
  • Tracking reactive completion, liaising with onsite engineer and building engineer
  • Logging all reactive jobs on Elogs CAFM system for onsite engineer
  • Responsible for ordering feminine hygiene products for site.
  • Monthly audit of First aid kits and grab bags
  • Purchasing and maintenance of H&S equipment on site, including tracking of on and off-site allocation, and stock levels
  • Man door & intercom, maintaining front door security 08.30-17:30
  • Liaise with EAs to ensure each meeting requirements are met.
  • Manage incoming post / parcels and courier bookings for outgoing shipments.
  • Manage London office inbox, calendar and Slack channels.
  • Support event setup and planning when required.
  • Booking all dogs into office ensuring policy is adhered too.
  • Some financial duties may be required i.e. PO/Quote raising.
  • Responsible for arranging training - Fire Marshals and First aider.
  • General Porter duties
  • Assisting with meeting room bookings
  • Answering and forwarding phone calls / screening calls
  • Logging any accidents, incidents, near misses on site via Pareto portal
  • Supporting the wider Pareto team with any other task
  • Must be prepared to ‘fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Action ad hoc guest and employee request
  • Any other duties required by the client.

Experience and knowledge:

  • Excellent communication, coaching and feedback skills.
  • Experience in a fast-paced environment.
  • Proven experience in a customer service environment.
  • PC literate and competent in all relevant Google applications, i.e., Google docs, Sheet, Google slides, G-Calendar and Drive

Key Skills:

  • Good Communicator
  • Client focused Skills
  • Able to work on own initiative or as team player.
  • Adaptable to various duties of the post
  • Confident and courteous manner, both in person and on the phone
  • Commitment to customer care
  • Cultural sensitivity and awareness

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