Front of House and Office Coordinator

6 months ago

London, United Kingdom Rapha Full time

Founded in 2004, Rapha exists to inspire the world to live life by bike. We believe that cycling has the power to improve people’s lives but as well as enjoying it for what it is today, we are determined to change cycling and open it up to more people so that they too can discover the joys of riding a bike.

Rapha Works is our Head Office in London. It’s home to our largest group of employees and it is much more than an office. Inside, you’re welcomed into our internal Clubhouse with a Barista preparing fresh coffee, TV’s showing live racing and our very own mechanic.

Across 4 floors, our office space is where our teams connect and collaborate, with various work and social areas to inspire us to do our best work.

The Front of House area is the face and heart of Rapha Works. It is where we welcome and entertain guests, have meetings and socialise throughout the week. We are looking for a Front of House and Office Coordinator to greet visitors with exemplary service and own the Front of House area. Additional responsibilities also include supporting the Office Manager and Front of House team in the successful running of the whole office. You will be the ultimate Rapha Ambassador here at Rapha Works.

Please note working hours will be** **Monday, Tuesday & Thursday, 10am-6:30pm.

**THE ROLE**

**Front of House Responsibilities**
- Welcoming visitors and staff on their arrival, using our in-house system to manage visitors and staff bookings.
- Ensure the Front of House (FoH) area is immaculate; you’ll need to be on top of the cleanliness and presentation at all times; from the car park to the store rooms, every area is a priority.
- Facilitating the staff lunch service - checking lunch bookings, serving food, cleaning down after service.
- Working with the team to ensure the Cafe & Kitchen areas are operational and meeting all Health & Safety guidelines.
- Signing for deliveries, organising incoming post and notifying staff of deliveries
- Covering coffee service when required

**Office Responsibilities**
- Supporting the facility management of the premises in frequent building checks, ensuring the office environment is up to required standard i.e room temperature, restocking tea points/fridges on each floor and other office facilities.
- Ordering office supplies and ensuring communal cupboards are stocked.
- Assisting Office Manager as required.

**Developing our Culture**
- Support in facilitating various events, including setting up the front of house/event areas and handling of events-related stock.
- Creating a Clubhouse feel within the Front of House; showing live racing on TV, supporting social events and other staff activities.
- Be one of the pillars of creating and maintaining a high level of employee experience at Rapha.

**THE CANDIDATE**

The ideal Front of House and Office Coordinator will have the following skill and qualities:

- A warm and confident manner
- Previous face-to-face customer service/front of house/reception based experience
- Proven ability to prioritise effectively, working in a fast paced environment
- Proactive, hands on and high attention to detail.
- Excellent organisational & communication skills
- Proficiency with Apple Mac & MS Office
- Can do attitude - Happy to get involved and help whenever and wherever needed within working hours
- Experience supervising others is beneficial but not required
- Be excited to get involved and be an integral part of creating and maintaining a positive working environment at Rapha.
- Barista experience beneficial but not required. Training will be provided

**Working at Rapha**

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Flexible working hours
- Support ad-hoc remote working during the week - Minimum 3 days in office
- Free barista coffee and social drinks in the office
- Monthly department social events and quarterly office social away days
- We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme.
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme

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