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187205 Receptionist/Admin Assistant

3 months ago

Dumfries, United Kingdom NHS Dumfries & Galloway Full time

An opportunity has arisen for a Receptionist / Admin Assistant to join a progressive and proactive Specialist Drug and Alcohol team. The successful applicant will be part of a well established and supportive administration team that supports a wide range of service users, clinical staff and team leads. This post will be based within the Focus Wellness & Recovery Hub in Lochside.

 As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls, answering and re-directing as necessary, including an ability to communicate effectively and empathetically with patients and staff at all levels.

 The post holder must be able to work on their own and under pressure. The service requires the post holder to be competent with all Microsoft packages. The working hours for this role will be 9.00 a.m. to 4.00 p.m Monday to Friday with a 1 hour lunch each day.

 The successful applicant will be supported to develop their personal development plan via TURAS, with supervision sessions in place to support this. The service is looking for someone who is motivated to work with this patient group, committed to supporting clinical staff, and who is able to work and support fellow administration colleagues with workload as required. This post is to cover maternity leave up until 31st July 2025.