Hotel Receptionist
6 months ago
Job Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love to hear from you.
**Duties**:
- Greet guests upon arrival and provide them with information about hotel facilities and services
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests promptly and courteously
- Answer phone calls and direct them to the appropriate department or staff member
- Make reservations for guests, ensuring accuracy of information and timely confirmation
- Process payments and maintain accurate records of guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
**Requirements**:
- Previous experience in guest services or a similar role is preferred
- Excellent phone etiquette and communication skills
- Strong multitasking abilities with the ability to handle multiple inquiries simultaneously
- Professional appearance and demeanor
- Ability to work flexible hours, including evenings, weekends, and holidays
**Job Type**: Part-time
**Salary**: £8.60-£11.44 per hour
Expected hours: 16 - 32 per week
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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