Customer Distribution Operative – Water Mains Operative

3 weeks ago

Cramlington, United Kingdom Northumbrian Water Full time

About the role

Are you seeking a customer facing role that provides you with the opportunity to deliver an outstanding service to our customers, communities and protects the local environment?

 We have an exciting opportunity to join our Water Networks team as our Customer Distribution Operative – Water Mains Operative within our Northumberland & Tyne operating region in the Northeast of England.

 This role offers full training to support the successful candidate to complete the various technical aspects of this role within our water supply network. This means we’re seeking someone with transferrable skills which would allow them to develop into this position.

 This is a varied role and could involve the installation, repair, and maintenance of our underground pipework and assets, ensuring clean and tidy sites for our customers. This means you’ll be directly contributing to our vision of supplying a clean, clear, and reliable supply of drinking water to customers communities.

We’re looking for you to demonstrate flexibility, including active participation in a standby rota and additional initiatives to achieve better performance.

About you

If you are passionate and enthusiastic about delivering an unrivalled customer service, we want to hear from you.

As you will be provided with full training, coaching and support water industry experience is not required, however, a background in manual tasks such as groundworks, excavating, landscaping would be advantageous.

The successful candidate will demonstrate a willingness to learn and develop. We understand the importance of professional development which means we offer opportunities for training and growth within the organisation.

This means you will be results driven, inclusive, and ethical in equal measure. You will demonstrate strong communication experience and the ability to challenge positively whilst respecting 2-way feedback.

This role will see you work outdoors 24/7, which means you’ll enjoy working outdoors in all weathers on practical tasks. 

 This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. 

 Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

Please note this role may require a DBS to be completed prior to employment

 A full valid UK class B driving licence is essential for this role.

  Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

About us

 Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

 We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.

  NWG at a glance:

  Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

 We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

  Our vision is to be the national leader in the provision of sustainable water and wastewater services.  To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

  Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.

Benefits to include, here’s just a few of them:

Enhanced maternity pay Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve Company pension scheme Digital GP Award winning wellbeing website Employee Assistance Programme Life assurance Qualification loans Professional subscription Buy and sell annual leave Discounts and cashback offers

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