Senior Patient Services Administrator
4 weeks ago
Job summary
Reporting to the Patient Services Manager the Senior Patient Services Administrator plays a crucial role in in overseeing the work carried out by the Administration Team.
The successful candidate will act as a role model to the Administration Team, demonstrating and promoting the standards expected by Lakeside Healthcare, whilst working collaboratively with the Patient Services Manager to improve effectiveness and efficiency.
Main duties of the job
Reporting to the Patient Services Manager the Senior Patient Services Administrator plays a crucial role in in overseeing the work carried out by the Administration Team.
The successful candidate will act as a role model to the Administration Team, demonstrating and promoting the standards expected by Lakeside Healthcare, whilst working collaboratively with the Patient Services Manager to improve effectiveness and efficiency.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Our values
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
Lakeside Healthcare at Yaxley
We are a well-established semi-rural practice with a growing list size of over 19,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.
For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff. .
Also about us:-
GMS practice. SystmOne clinical system. Clinical Buddy support system. Low visiting rates. CQC rating Good Job description
Job responsibilities
Principle Responsibilities
Supervisory
Responsible for the overseeing of the work carried out in the Administration Team on a day to day basis. Reporting and working closely with the Patient Services Manager. To support the Patient Services Manager when recruiting. To ensure all the team are suitably trained and skilled in their roles. To plan and manage holidays and other absences. Complete return to work reviews after periods of sickness absence. To support, lead and act as a role model for other team members. Organise and carry out interim and performance reviews and staff appraisals for all Administration Team staff, produce a written record to report to Patient Services Manager. To develop a positive working relationship with Patient Services Reception Lead. To ensure the Secretariat offices and the team meet the standards necessary for CQC. To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. To ensure that tasks and workloads are completed within timely manner.Service Improvement
Improve all aspects of patient communication: face to face, over the phone, email etc. Improve team working within the Clinical Administration and Reception teams. Analyse, change, improve where necessary and document operational processes and procedures. Identify training gaps within the teams and put in place an action plan. Complete weekly Key Performance Indicators and report to Patient Services Manager as required. Update protocols and procedures.Secretarial and Administrative
Assist the Patient Services Manager as required. Arrange for the typing of letters, referrals and reports as required by all Practice Staff. Participate in forward planning of services, attend practice meetings and act as secretary to those meetings when required. File correspondence, reports, patient records etc. and maintain an efficient filing system as required. Oversee the typing and sending of referrals and other correspondence. Oversee the scanning of incoming correspondence in line with protocols. Oversee the booking of outpatient appointments via the e-RS (Choose & Book) referral system. Oversee SARs requests. Monitor administration requests via Anima. Monitor the e-RS worklists (Advice and Guidance, rejected referrals). Maintain the list of Hospitals & Consultants on SystmOne for referrals. Maintain the list of proformas in SystmOne and update accordingly. Oversee the maintenance of an up to date Gold Standards Framework spreadsheet. Oversee the notification of patient deaths to the relevant hospitals, clinicians and Primary Care Support England and maintenance of an electronic deaths register. Oversee the process of granting patients access to Detailed Coded Records via SystmOnline. Oversee the recording of results from the Diabetic Retinopathy Screening Programme. Oversee the summarising of new patient records. Maintain a record of incoming records. Assist with data collections and submissions for QOF, QEF, Enhanced services etc. Complete Audits as and when necessary.Equipment
Oversee the ordering of office and medical equipment and stationery as required. Organise the repair, maintenance and calibration of medical equipment when required. Organise Student/Clinician equipment boxes.Any other duties commensurate with the role
Person Specification
Qualifications
Essential
Minimum 5 GCSEs A-C or equivalent (including English and Maths).
Desirable
A levels or equivalent. Customer Services qualification NVQ L3. A management qualification. ECDL.
Experience
Essential
Experience of a customer facing environment. Administrative experience. Telephony Experience. Good IT skills. Competent use of Microsoft Office.
Desirable
Experience of a primary care setting. Healthcare background. Knowledge of clinical systems. Experience of a call-centre environment. Familiarity with medical terminology. An understanding of both System 1 and Anima A minimum of 2 year's supervisory or management experience. An understanding of both System 1 and Anima.We have other current jobs related to this field that you can find below
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