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Senior Administrator
3 months ago
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team that is dedicated to helping the people that we care for in the community? Then we would like to hear from you.
We are currently looking to recruit an enthusiastic and motivated Senior Administrator to join our Older People and Adult Community (OPAC) Administration Team supporting the Older People Mental Health Team, Huntingdon.
The OPAC Administration team provides an administration service Monday - Friday.
This post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your role.
We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
The main principle of the role is to ensure the provision of a professional and competent service, offering an excellent customer care to patients, their families, and healthcare professionals. You will be leading and supervising a team of administrators and referral coordinators for the OPAC Mental Health Team and take operational responsibility for them and their allocation of work.
The post holder will deliver administrative services within the teams, duties will be ensuring processing of referrals, waiting list management and patient flow is consistent and effective across all Memory Assessment services. Supporting the recruitment and onboarding of new and locum staff, taking accurate messages and carrying out office duties. Word processing, accurately inputting data onto the relevant electronic system and any other general Admin duties that may be requested to the service manager or your line manager.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
For further information on CPFT please visit our website
Please refer to the attached job description and person specification for full details of responsibilities.
- Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 and band 2 staff.
- Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
- Allocate and supervise administration tasks delegated to other members of the administration team.
- Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
- Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.
- Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
- Deputise for the Line Manager when directed and required.
- To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy and confidentiality.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.
- Ensure confidentiality is maintained at all times and sharing of information is done in accordance with Trust policies and procedures.
- Monitor and maintain stocks of stationery and resources, acting as authorised requisitioner to ensure that stocks are replenished.
- Work with the Management Team in the development and implementation of Standard Operating Procedures and Work Manuals.
- Assist in the effective use and maintenance of the office environment and clinical room space in the base, and leading on the introduction of, and working with, systems to manage this effectively.
- Support communication with colleagues and users of the service through negotiation, influencing, listening and understanding, to ensure effective joint working.
- Be aware of the Trust’s Incident reporting systems in line with the Health and Safety and Risk policy requirements.
Support managers and clinical staff with all aspects of the recruitment of clinical staff in-line with the processes and policies and to ensure that newly appointed staff undergo their local Trust induction.
