Booking Administrator

3 weeks ago

Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

We are looking for a motivated and flexible Booking Administrator to contribute to the delivery of high quality care to our patients.

ENT is a busy service, which books admissions for surgical procedures undertaken within the department. You will be responsible for providing support to the team and arranging admission dates in line with treatment plans, whilst balancing the need to adhere to National and local targets.

Accurate data input skills are essential, along with excellent communication skills and the need to be responsive to the needs of the service. You will be a point of contact for patients, specialty teams and other departments for all enquiries relating to patient admissions for the specialties.
- To book patients for admission for surgical procedures in ENT, adhering to 18 week RTT guidelines.
- To monitor and maintain waiting lists for specified Consultants
- To provide administrative support for the ENT admissions Department
- To contribute to providing cover for colleagues in the department as required

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:

- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

**KEY RESPONSIBILITIES**:
ADMINISTRATION
- To book admissions for surgical procedures undertaken within the department, adhering to National and local targets.
- To cancel, re-book and re-arrange admission dates as directed.
- To respond to general enquiries to the department from a variety of sources
- Register referrals onto department computer system in accordance with Trust and National Booked Admissions Programme procedures.
- Record and update patient data on Trust and department computer systems, ensuring that patient information is correct and kept up to date.
- To provide cover for colleagues in the department as required.
- Utilise CareFlow, ICE, e-Track etc., and NHS mail to provide an efficient service for patients, staff and visitors when required.
- To provide cover for colleagues in times of absence.
- Opening of post and appropriate distribution of correspondences.
- Accurate filing of information

COMMUNICATION

Deal with patients face to face and on the telephone, in a professional, helpful and friendly manner.
- Liaise with GP practices, Consultant Secretaries, Ward Clerks, Specialist nurses and any other professionals with relation to the Department, distributing relevant paperwork where necessary.
- Respond promptly to urgent requests from wards/doctors by advising appropriate staff member.

TRAINING AND SERVICE DEVELOPMENT
- To support training and mentorship of new members of the administrative team.
- To attend computer training as required for Trust and department.
- To participate in identified training and service development as required.
- To adhere to any changes in procedures and support the implementation of new pathways/processes.
- In conjunction with the Senior Booking Administrator ensure that services are developed. In liaison with the Senior Booking Administrator plan and organise workload ensuring deadlines are adhered to and duties satisfactorily performed.
- In the absence of the Senior Booking Administrator attend forward planning meetings on behalf of the Department.

OPERATIONAL
- A flexible approach to work to ensure adequate cover is in place during absence and peaks in workflow.
- To demonstrate the ability to be tactful, professional and diplomatic at all times.
- To adhere to appropriate dress code as per Trust Policy.
- Ensure punctuality at all times.
- Maintaining confidentiality concerning information about patients and staff within the organisation.
- Maintain and encourage good working relationships with all departments.

OTHER DUTIES
- Photocopying of information and distribution of copies to appropriate destinations.
- Filing
- Ordering of stationery.
- Attending department meetings.
- Work within other areas of the service when required.

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