Booking Administrator

3 weeks ago

Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

ADMINISTRATION To book appointments for Cardiology & Respiratory Diagnostic tests and Procedures undertaken within the department, adhering to both 6 week diagnostic and 18 week RTT guidelines. To cancel, rebook and rearrange appointments as directed. To respond to general enquiries to the department Register referrals onto department computer system in accordance with Trust and National Booked Admissions Programme procedures. Record and update patient data on Trust and department computer systems, ensuring that patient information is correct and kept up to date.

To provide cover for the Cardiac / Respiratory investigations Reception as required. Utilise MEDWAY, Tomcat, Anglia Ice and NHS mail to provide an efficient service for patients, staff and visitors when required. To provide cover for the Lead Administrator in times of absence. Opening of post and appropriate distribution of correspondences Accurate filing of information COMMUNICATION Deal with patients face to face and on the telephone, in a professional but helpful, friendly manner.

Liaise with GP practices, Consultant Secretaries, Ward Clerks, Specialist nurses and any other professionals with relation to the Cardiac Investigations Department, distributing relevant paperwork where necessary. Respond promptly to urgent requests from wards/doctors by advising appropriate staff member. TRAINING AND SERVICE DEVELOPMENT To support training and mentorship of new members of the administrative team. To attend computer training as required for Trust and department.

To participate in identified training and service development as required. To adhere to any changes in procedures and support the implementation of new pathways/processes. In conjunction with the Lead Administrator ensure that services are developed. In liaison with the lead Administrator plan and organise workload ensuring deadlines are adhered to and duties satisfactorily performed.

In the absence of the Lead Administrator attend forward planning meetings on behalf of the Cardiac Investigations Department. OPERATIONAL A flexible approach to work to ensure adequate cover is in place during absence and peaks in workflow. To demonstrate the ability to be tactful, professional and diplomatic at all times. To adhere to appropriate dress code as per Trust Policy Ensure punctuality at all times Maintaining confidentiality concerning information about patients and staff within the organisation.

Maintain and encourage good working relationships with all departments. OTHER DUTIES Photocopying of information and distribution of copies to appropriate destinations. Filing Helping to monitor staff sickness, study leave and accolades as required. Ordering of stationery.

Attending department meetings. Work within other areas of Cardiology when required

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