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HR Systems Administrator

4 months ago

Oxford, United Kingdom Oxford Health NHS Trust Full time

Job summary

We are looking for an enthusiastic and committed individual to join our growing pool of Service Desk Administrators, who can work well in a team but autonomously when required.

If you have great customer service skills as well as a level of patience, can easily explain complex technical information to staff using everyday language, this is the role for you. The successful person will ideally have previous experience of supporting IT systems and databases. The role will require you to be flexible and responsive and you will need to plan and prioritise your work to ensure deadlines and service standards are met.

This role is office based with the flexibility for hybrid working subject to agreement.

Main duties of the job

The Service Desk provides first level support to staff for queries relating to eRostering, pay, expenses and other HR Systems. The team manage the e-rostering and e-expenses systems and sends information to our outsourced payroll provider to ensure staff are paid. Duties include responding to staff queries received by telephone or through the service desk portal, completing system configuration changes, setting up system access, managing the Trust's pay process and resolving pay and expense queries. The successful applicant will also be responsible for ensuring that the data held in the systems is accurate by completing data quality reviews.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Job description

Job responsibilities

The successful candidate will receive regular supervision, work within a positive and effective Service Desk Team and be supported with their professional development. They will have opportunities to take the lead on specific HR systems in order to be the system admin lead for that area, developing detailed system knowledge. The role will work cross functionally working collaboratively with the wider HR function, other clinical and non-clinical services.

This is an exciting time to join the team and be a part of this transformational change. Working as a member of the HR Systems and Reporting team offers an engaging, collaborative, and supportive environment that gives you the freedom and autonomy to carry out the role, whilst encouraging you to also be creative and share ideas and recommendations for change.

For more information about the role please refer to the HR System Administrators Job Description.

Person Specification

Knowledge

Essential

Intermediate experience of Microsoft office within a work environment Intermediate Excel skills Intermediate use of databases

Qualifications

Essential

NVQ 4 level or equivalent experience demonstrating theoretical and practical use of databases, spreadsheets and Microsoft tools

Skills

Essential

Previous experience of supporting IT systems and databases Ability to translate highly complex technical information into everyday language. Excellent telephone skills Excellent telephone skills Able to establish positive relationships and communicate at team manager level. Experience of supporting IT systems