Receptionist/Administration Assistant

1 week ago


Oxford, United Kingdom Oxford University Hospitals Full time

Job overview

We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team to provide efficient and effective reception services in the Oxford Centre for Diabetes, Endocrinology and Metabolism Outpatient Department at the Churchill Hospital.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The position is for hours per week, working across days. Applicants must be available to cover the reception desk until on a rota basis.

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

You should have previous clerical/administrational experience, a good standard of education and IT skills. Excellent prioritisation and organisation skills are essential.

Main duties of the job

We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services in the OCDEM Outpatient Department at the Churchill Hospital.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The position is for hours per week, working across days providing reception cover until on a rota basis

You will be providing cover for our busy outpatient reception area, greeting patients on arrival, dealing with patient queries, appointment booking, taking patient phone calls and liaising with the clinical teams.

You will be part of the reception team and working within the wider administrative team. You will be working with the clinical and nursing teams to provide an excellent service to our patients.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust  is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this  Delivering Compassionate Excellence  and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the 



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