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Receptionist/Administrator

4 months ago

Oxford, United Kingdom Oxford Health NHS Trust Full time

Job summary

An opportunity has arisen for an enthusiastic and innovative Receptionist/Administrator who has an interest in services for homeless people.

The nature of this key role is often challenging and demanding, you will require skills to handle all contacts confidently with compassion, patience and professionalism. Good communication skills are essential for this role when dealing with patients, carer's, colleagues, and other professionals.

You will have emotional resilience, be well organised with a flexible approach and the ability to work as part of this supportive and close-knit multidisciplinary team.

Receptionist/administrative experience in a similar setting will be advantageous.

Main duties of the job

You will be responsible for the administration of the day-to-day operations and ongoing support of the service, utilising your excellent verbal and written communication skills. You will need good computer literacy and administrative skills.

You will ensure that a professional and efficient service is provided to staff, patients and the public at all times.

This role requires using a combination of communications equipment and information systems to deliver a strong and professional single point of access.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Job description

Job responsibilities

The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday.

Please review the attached job description and person specification for a full overview of the the role responsibilities.

Please note that this role may close earlier than the advertised closing date if sufficient applications are received and you are advised to submit your application as soon as possible. Previous applicants need not apply.

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9 Higher education ( A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment Experience of using office computer programmes including Word, Excel and Outlook Experience of working in a Team Ability to deal with the public in a polite and professional manner

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour Knowledge of EMIS and Docman Clinical Systems Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality Customer focused approach