Member Billing Assistant

3 weeks ago


London, United Kingdom 5 Hertford Street Full time

5 Hertford Street the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

We are currently looking for a Member Billing Assistant to join our Finance Team.

The company benefits our Member Billing Assistant receives are:

  • 33 days holiday per year (including bank holidays)
  • Birthday day off
  • Monthly well-being days with our Chiropodist and Masseuse
  • Private medical insurance with AXA
  • Online retail discounts 
  • Freshly prepared meals
  • Study Support
  • Sponsored social events
  • Recommend a friend bonus of £750
  • Discounted gym membership with Nuffield Health
  • Cycle to Work Scheme
  • Employee Assistance Programme – Hospitality Action
  • Access to a company doctor
  • Eyecare vouchers

The responsibilities of our Member Billing Assistant are:

  • Handle all aspects of member billing, including generating invoices,
    processing payments, and managing billing enquiries.
  • Provide exceptional customer service by addressing member questions and
    concerns related to billing promptly and professionally.
  • Maintain accurate and up-to-date billing records, ensuring all
    transactions are properly documented.
  • Draft
    and send billing-related correspondence to members, including reminders
    and notifications of outstanding payments.
  • Investigate and resolve billing discrepancies and issues in a timely
    manner.
  • Work
    closely with membership team to ensure seamless service delivery and
    accurate billing information.
  • Identify opportunities to streamline billing
    processes and enhance member satisfaction.

The Experience & Qualifications required of our Member Billing Assistant are:

  • Previous experience in a customer service or billing role is desirable
  • Proactive, strong communication skills and telephone manner 
  • Excellent
    customer service skills with a friendly and professional demeanour.
  • Strong
    attention to detail and high level of accuracy.
  • Proficiency in English, both oral and written.
Proficiency in using billing software and MS Office applications, particularly Excel and Word.

The working hours:

  • Monday - Friday

The club is closed Bank Holidays and throughout Christmas each year.

If you feel you would like to join us as Member Billing Assistant at 5 Hertford Street then apply by forwarding your up to date CV to the link below



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