Member Billing Assistant
2 months ago
5 Hertford Street the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
We are currently looking for a Member Billing Assistant to join our Finance Team.
The company benefits our Member Billing Assistant receives are:
- 33 days holiday per year (including bank holidays)
- Birthday day off
- Monthly well-being days with our Chiropodist and Masseuse
- Private medical insurance with AXA
- Online retail discounts
- Freshly prepared meals
- Study Support
- Sponsored social events
- Recommend a friend bonus of 750
- Discounted gym membership with Nuffield Health
- Cycle to Work Scheme
- Employee Assistance Programme - Hospitality Action
- Access to a company doctor
- Eyecare vouchers
The responsibilities of our Member Billing Assistant are:
- Handle all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries.
- Provide exceptional customer service by addressing member questions and concerns related to billing promptly and professionally.
- Maintain accurate and up-to-date billing records, ensuring all transactions are properly documented.
- Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments.
- Investigate and resolve billing discrepancies and issues in a timely manner.
- Work closely with membership team to ensure seamless service delivery and accurate billing information.
- Identify opportunities to streamline billing processes and enhance member satisfaction.
The Experience & Qualifications required of our Member Billing Assistant are:
- Previous experience in a customer service or billing role is desirable
- Proactive, strong communication skills and telephone manner
- Excellent customer service skills with a friendly and professional demeanour.
- Strong attention to detail and high level of accuracy.
- Proficiency in English, both oral and written.
The working hours:
- Monday - Friday
The club is closed Bank Holidays and throughout Christmas each year.
If you feel you would like to join us as Member Billing Assistant at 5 Hertford Street then apply by forwarding your up to date CV to the link below
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