Member Billing Specialist
1 week ago
5 Hertford Street is a prestigious private members' club in the heart of Mayfair, London. Our mission is to provide an exceptional experience for our members, offering a home away from home in a comfortable and luxurious setting.
We are seeking a highly skilled Member Billing Specialist to join our Finance Team, responsible for handling all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries.
The successful candidate will have previous experience in a customer service or billing role, with strong communication skills and a friendly professional demeanor. Proficiency in English, both oral and written, as well as experience with billing software and MS Office applications, particularly Excel and Word, is essential.
Key Responsibilities:
- Generate and send accurate and timely invoices to members.
- Process payments and manage billing enquiries in a professional and courteous manner.
- Maintain up-to-date and accurate billing records, ensuring all transactions are properly documented.
- Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments.
- Investigate and resolve billing discrepancies and issues in a timely manner.
Benefits Package:
- A competitive salary of £35,000 per annum, plus benefits.
- 33 days holiday per year, including bank holidays.
- Birthday day off.
- Monthly well-being days with our Chiropodist and Masseuse.
- Private medical insurance with AXA.
- Online retail discounts.
- Freshly prepared meals.
- Study Support.
- Sponsored social events.
- Recommend a friend bonus of £750.
- Discounted gym membership with Nuffield Health.
- Cycle to Work Scheme.
- Employee Assistance Programme – Hospitality Action.
- Access to a company doctor.
- Eyecare vouchers.
Working Hours:
- Monday - Friday.
Notes:
- The club is closed on Bank Holidays and throughout Christmas each year.
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