Waiting List Officer – Elective Booking
3 months ago
Job summary
A secondment or fixed term contract would be considered for this post.
We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.
This post is varied and includes contact with patients and many Health Care Professionals.
We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.
We are looking for someone educated to a minimum of GCSE standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment. An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.
Main duties of the job
To take a lead role in managing the waiting list of a group of consultants. This will involve cross covering and supporting other specialities when required to support the team and services. Monitor the waiting list and work list daily to ensure Government Access Targets are not breached. To co-ordinate admission and associated pre-operative assessment clinics. To act as a named contact point, liaising with patients and relatives, as well as medical representatives. To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner. To ensure that patient confidentiality is always maintained. To ensure compliance with a range of Trust policies, , Health & Safety, Infection Control Data Protection. To provide advice to patients in matters relating to admission (pre-and post-operative guidance etc.) and about their position on the waiting list. To assist in the training of new members of staff in the department, as required.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The post holder will be responsible for the management of the waiting list of a group of consultants.
They will be the main point of contact for patients and healthcare professionals involved in the patients care.
Please see the job description and person specification to see if you are the person we are looking for
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Education
Essential
o5 GCSE's or equivalent including Maths and English
Desirable
ECDL
Knowledge
Essential
Understanding of Microsoft Office Medical Terminology
Desirable
PAS/TheatreMan Waiting List Management
Experience
Essential
Working as a team Confidentiality
Desirable
NHS Experience
Skills
Essential
Communication Ability to priortise Negotiation Skills Adapting to change
Desirable
Problem Solving-
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