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Booking Team Senior Clerical Officer

7 months ago

Stockport, United Kingdom Stockport NHS Foundation Trust Full time

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.

Excellent communication skills

A flexible approach to work and the ability to work independently and as part of a team

A keen eye for detail in data collection and recording

Quick Learner

Proactive

**Main responsibilities include**:
Undertaking administration duties within the Outpatient Booking Team

Ensure that all clinics are fully utilized

Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries

Make outgoing calls, negotiating appointment dates and times with patients

Deal with and respond to complaints in a positive manner

Process patient referrals into the trust

Access and update various IT systems e.g Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems

Ensure accurate data entry at all times

Any other duties commensurate with the role

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

NHS Staff discounts

Cycle to work scheme

Salary finance - for loans, savings, budget planning and tips on managing debt

Stockport Credit Union
- for local financial advice

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.