Booking Team Senior Clerical Officer

6 months ago

Stockport, United Kingdom Stockport NHS Foundation Trust Full time

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.

Excellent communication skills

A flexible approach to work and the ability to work independently and as part of a team

A keen eye for detail in data collection and recording

Quick Learner

Proactive

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

**Benefits we offer to you**:
Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

NHS Staff discounts

Cycle to work scheme

Salary finance - for loans, savings, budget planning and tips on managing debt

Stockport Credit Union
- for local financial advice

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

NHS Staff discounts

Cycle to work scheme

Salary finance - for loans, savings, budget planning and tips on managing debt

Stockport Credit Union
- for local financial advice

Main

**Responsibilities**:

- Register referrals from all sources on the patient administrative system (PAS) and book appointments in accordance with clinical need and within local and national targets.

Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments made
Manage the Envoy reminder service responses.
- Offer appointments to suspect cancer and other urgent patients according to Trust standards and within NHS target times and recording the data on the Somerset database
- Manage and monitor all patients waiting for an appointment on the Outpatient Waiting List
- Scan/upload all new referrals to the Evolve scanning system
- Answer general telephone enquiries, taking responsibility for callers or forwarding calls to the relevant department
- Respond verbally to complaints in a polite and professional manner seeking to find a resolution on behalf of the caller. Those which cannot be resolved to be passed to a manager or other departments in the Trust for action
- Input, monitor and manage patient information on various IT systems
- Discharge old and expired episodes on PAS, completing and updating the patient’s pathway
- Liaise with referrers/ GP practices regarding incorrect patient information or referrals
- Liaise with multidisciplinary internal teams regarding clinic utilisation
- Cancelling clinics for clinical staff leave including emergency cancellations
- Escalating concerns and lack of capacity to the relevant business groups

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

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