Administrative Support Officer – Elective Surgery

1 week ago

Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time

About the Role


This exciting opportunity has arisen to join the Elective Booking & Scheduling Team at Stepping Hill Hospital as a Waiting List Officer – Elective Booking. As a member of this dynamic team, you will play a crucial role in managing waiting lists for elective surgery and working towards Government Access targets to ensure patients receive timely treatment in line with Trust policies.



Key Responsibilities



  • Take a lead role in managing the waiting list of a group of consultants, including cross-covering and supporting other specialties as required.
  • Monitor the waiting list and work list daily to prevent breaches of Government Access Targets.
  • Coordinate admission and associated pre-operative assessment clinics.
  • Act as a named contact point for patients, relatives, and medical representatives.
  • Deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
  • Ensure patient confidentiality is maintained at all times.
  • Comply with a range of Trust policies, including Health & Safety, Infection Control, and Data Protection.
  • Provide advice to patients on admission, pre-and post-operative guidance, and their position on the waiting list.
  • Assist in the training of new staff members in the department as required.


About Us


Stockport NHS Foundation Trust holds a unique position in the Stockport community, providing healthcare services and employing a significant proportion of the local population.


We strive to reflect the community we serve, aiming to improve the diversity of our workforce and make it representative of the local population.


We actively encourage applications from individuals of all backgrounds, promoting equality and inclusivity in our recruitment process.


For support with your application or to discuss flexible working arrangements, please contact our recruitment team.


We offer a range of benefits to our employees, including:



  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics, and more
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance and local financial advice through Stockport Credit Union


Person Specification


The ideal candidate will possess:



  • GCSEs or equivalent, including Maths and English
  • Understanding of Microsoft Office and medical terminology
  • Experience working as a team and maintaining confidentiality
  • Excellent communication and negotiation skills
  • Ability to adapt to change and prioritize tasks effectively


What We Offer


As a member of our team, you will benefit from a supportive work environment, opportunities for professional development, and a range of benefits to enhance your work-life balance.


We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff and volunteers to share this commitment.


Please see the job description and person specification for further details on this exciting opportunity.

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